Irem Bilgic Email and Phone Number

• Managing and tracking the whole import and export processes including L/C (letter of credit) processes, ordering, transportation, customs clearance etc.• Leading 3rd party logistics provider, customs broker and operations team in order to increase the efficiency and effectiveness of the processes• Purchasing to carry out big value projects of the company• Managing and developing trusted supplier relationship for better supply chain services• Initiating foreign trade processes to obtain the right good with the right price in the right place at the right time• Negotiating with suppliers for optimum price and service required • Preparing supplier agreements and managing the processes accordingly• Creating new report types and matrix tables in order to improve visibility and efficiency• Working in collaboration with sales, project management and finance department to identify and meet their expectations and to achieve internal customer satisfaction• Giving advice on and boosting internally used SAP and Lotus Notes systems to meet company needs

• Collaborating with customers in order to enhance all logistics processes• Managing the customer relationship by ensuring of customer satisfaction and sustainability • Analyzing the system and determining the needs of the clients in order to provide strategic advice and sell extra services • Leading Braun spare parts inventory management consists of customer demand, order, supply and stock management in addition to the other logistics processes • Controlling and tracking processes such as international transportation, customs clearance operations, warehouse management and domestic transportation• Leading operational staff in terms of effective problem solving and prevention• Taking proactive role in implementation of “Customer Relationship Management” project• Preparing annual budget and invoicing of the projects• Acting as an internal auditor for ISO 9001:2000 quality management systems

• Analyzing the warehouse processes in order to improve the efficiency and effectiveness• Working in collaboration with sales people, IT staff and customers to be able to give appropriate warehouse services to the customers• Making annual budget of the certain projects and analyzing the gaps between actual and expected data• Preparing periodic reports for top management and customers which were 3M, Asist, ZF Trading, etc • Taking responsibility for ISO 9001:2000 quality management systems as an internal auditor