Builds strong relationships with the customers and ensures the services they need are provided to receive maximum impactBeing a consultant and provides best use the products in the best way according to the partners' needs Is the primarily responsible to keep adoption, high use and retentionWorks in coordination with Account Managers, Project Managers and Technical Support Team and is the primary contact of the partner

Managing Customer Success Team - Setting and following KPIs (upsell&crosssell,product adoption etc.), managing the feedback loop to the product team in order to reduce the churn rateOnboarding new customers – supporting customers as they transition from sales prospectus to active users of the productDeveloping long term customer relationships - driving customer value from the product and supporting customer goal achievementEnhancing customer trainingEducating customers about the product – by managing customers expectation of the product and unveiling new products and keeping customers updated on developmentsEvaluating and analysing customer needs – working with customers to find solutions to their pain points. Encourage use of platform – by informing customers about improvements of the platformNeed to understand the value proposition to the different customers and have product and industry knowledge so they believe your recommendations are in their best interestsRenewing of customers – by regularly checking in with customers to check they are happy

To effectively monitor customer contacts when appropriate and advising department and other internal stakeholders of issues and trends to ensure prompt action, as well as participating and driving in the development of solutions and opportunities for improvement of services.Complaint handling

Automotive (April '17-December '18)Industrial & Commercial Transportation (January '19-February ’20)Ensure excellent customer experienceProcess and follow incoming ordersResponsible for the relevant key customer contact, relating to supply and demand issues, ensuring customer service performance and stock levels are optimizedCoordinate with Transportation, Operations, Planning and Manufacturing to ensure customer satisfaction levels are at an appropriate levelAnswers queries from customers regarding delivery times, documents etc.Establish and implement processes for the incorporation of customer promotion data into the system in cooperation with Demand PlanningTo provide a high standard pro-active support facility to Account Managers

Economics Reporter (February '14 - June '15)