Hello! I'm İrem, a Software Support Specialist based in Samsun, Turkey, with a passion for technology and a knack for problem-solving. I thrive on research, contemplate life, and consistently strive for personal and professional growth.With approximately 3 years of experience, I am currently contributing as a Software Support Specialist at Poelsan, where I manage processes for incoming requests, provide support for ERP software, and engage in IT business analysis. My role also involves contributing to SAP project management and handling reporting activities.My educational background includes a degree in Industrial Engineering from Ondokuz Mayıs University, complemented by Business Administration studies at Anadolu University. This dual perspective equips me to tackle complex business challenges with a holistic approach.In the realm of software, my skill set spans project management, Agile-Scrum methodology, leadership, software life cycle management, business analysis, UI/UX design, business development, analysis and reporting, industrial engineering, and web development.I have actively participated in diverse projects, such as creating a dashboard for ERP module selection, undertaking MS SQL and Postgre SQL project work, and collaborating on the development of a web-based warehouse management system for MedicalPark-SamsunPark.My proficiency extends to various tools and technologies, including Logo Tiger 3, Zoho CRM, Confluence, OpenProject, Drow.io, JavaScript, MS SQL/Postgre SQL, HTML/CSS, C++, Python, and more. Continuous learning is a key aspect of my professional journey, with certifications and seminars, including those in web development and UX on platforms like Udemy and IIEnstitü.References from esteemed professionals such as Ersin Özköse (IT Unit Manager at Borsan Kablo), Erdem Dağkaya (Business Development Manager at Employment Office), and Cesur Yükselen (Manager at Yükselen DTM) attest to my dedication and professionalism.