Irem Bakan Email & Phone Number

Izmir, Turkey

• Efficiently oversee all aspects of export freight forwarding operations for UK-based manufacturers and suppliers.• Ensure the best solutions are provided to the client for their movement of goods from the UK to Turkey (land, sea and air).• Effectively coordinate export operations by coordinating crucial details such as loading specifications and documentation with the firms to complete all export activities correctly and on time.• Efficiently planned and executed loading operations in collaboration with the ground vehicle planning unit.• Organise partial and full loading operations for smooth transportation operations by communicating with vehicle drivers.• Process customs declarations in line with instructions and HMRC compliance and customs procedures in Turkey and Europe.• Handle an average of 7 partial and 5 full loading operations per week.• Cultivate robust customer relationships by communicating with more than 20 firms in the UK in a week, resulting in developing quick solutions in case of issues, ensuring customer loyalty, and consequently achieving profitability.• Play a key role as part of the team, managing new team members' onboarding, training, and preparation processes and contributing to their successful career development.

Izmir, Turkey

• Managed all aspects of aircraft dispatch, including liaison between third party airlines, third party suppliers and clients (including but not limited to aircraft availability, crew availability, cargo status and all required ground handling services;).• Ensured OCC requests were followed up in line with operating systems and procedures.• Acted as an interface between passenger services agents at boarding or check-in and the operation center or the ramp centre for necessary actions as required.• Calculated aircraft performance for all flights within 24 hours of departure and advised relevant internal and external personnel.• Ensured the most cost-effective flight plans were implemented, if any discrepancy is found it must be escalated immediately.• Supported and backed up boarding and check-in personnel where necessary.

Izmir, Turkey

• Provided exceptional customer service to passengers, ensuring their inquiries were addressed promptly and professionally.• Assisted passengers with the check-in process, verifying travel documents and tickets, issuing boarding passes, and managing seat assignments in accordance with IATA rules.• Coordinated boarding procedures, including keeping passengers informed about their flights, announcing flight information, managing boarding queues, and assisting passengers during the boarding process.• Organised personalised assistance to passengers with special needs and relevant procedure for passengers with babies and pets, ensuring their safety and comfort.• Acted as a key point of contact during emergency situations, effectively coordinating passenger evacuation procedures and providing clear instructions.• Handled passenger complaints and conflicts in a calm and diplomatic manner, providing effective solutions and maintaining a positive customer experience.• Ensured smooth operations and efficient passenger flow in collaboration with airline representatives and other airport personnel.

İzmir, Turkey

• Greeted and assisted passengers with check-in, boarding, and baggage handling procedures to enhance passenger experience.• Handled ticketing, reservations, and payment transactions and provided accurate flight information, answering queries, and addressing passenger concerns as well as managing passenger flow within the terminal.• Ensured compliance with security regulations and procedures by security checks.• Received multiple commendations from passengers for providing exceptional assistance during challenging travel situations.• Fostered a positive team environment by actively participating in cross-functional collaborations with other departments.

Bachelor'S Degree, German Language And Literature

Bachelor'S Degree, German Language And Literature

Erasmus LLP Programme

International Business/Trade/Commerce