İrem Eczacıoğlu Özdağ Email & Phone Number

Istanbul, Turkey

- Managing four unit (Foreign Trade & Purchasing, After Sales Support, Sales Order Management and Telko Sales Operations) consisting of sixteen employees and coordinating thirty five outsourced warehouse & shipment personel. - Responsible for moving +2.000.000 boxes each year to +4500 points of sale within sales channel consisting of subdistributors, resellers and retail chains.- Managing all procurement operations with Apple, Huawei, TCL,Alcatel, Celly, Naztech, DJI, Warner Bros and CD Project in coordination with their logistics and purchasing department.- Coordination all domestic and abroad shipping activities.- Close contact with the Turkish custom and the custom brokers at import and export operations- Preparing obligatory reports to ÇEVKO, TAP,BTK and TRT on monthly and yearly basis- Responsible of the warehouse for taking the goods in stock on time- Improving all logistics procedures to save time and cost by developing and implementing innovative automation solutions * Automatic Stock Taking Equipment with IMEI&Serial Number reading and qr code labelling system * Automatic Shrinking Equipment with 70 pieces/minute capacity. * Automatic Labelling Equipment * On Going Project: Inventory Management and Site Trafic Control with RFID * On Going Project: Route Optimisation Software Implementation

Istanbul, Turkey

- Reseller Relationship Management:• Managing the sales agreement process with the resellers• Consolidating all orders from resellers• Supervising reseller’s payment terms and permitting the distribution Supervising timely delivery of ordered products. • Ensuring the compliance of reseller’s marketing and sales communication with Apple company image.- Supervising Logistic Operations:• Supervising inventory levels and deciding distribution of goods among warehouses.• Reporting and managing the complete SAP cycle for the Channel Management and leading the SAP workflow management• Introducing products and price lists in SAP, creating campaign entries on the system • Supervising the domestic and foreign sales and inventory reporting• Directing the domestic purchasing of accessory and equipment related to Apple products• Leading the communication to the Apple center and managing their product supply.- Leading sales/ customer relationship processes:• Guiding VIP customers on product selection and finalizing sales.• Following up big tenders and ensuring legal compliance.• Managing customer relationships and customer complaints coming through e-store

- Processing the vehicle orders received from the specified regions. - Managing the relationships with the dealers in central Asia and the Middle East regarding the spare parts claims and requests- Receiving the requirements for spare parts and determining the exact details and part Processing the vehicle orders received from the specified regions. - Managing the relationship with the suppliers and tracking/ ensuring that all orders are fulfilled- Assisting the purchasing of special vehicle equipment related to orders.- Preparing and processing export documents and ensuring that the exports meet the legal requirements, e.g. issuing of letter of credit, invoicing - Spare parts related responsibilities• Numbers with the cooperation of producers• Locating the final supplier• Establishing the sales prices• Finalizing the purchase order by receiving related down-payment, L/C or warranty letter, etc.• Organizing the logistics• Preparation of the related export documentation• Finalizing the shipment and receipt of payment

-Managing the relationships with logistics companies and selecting the transportation means and companies suitable for the order-Preparing all export and import documentation required by the official regulations -Establishing the contact with banks with regard to Letter of Credit (L/C) and ensuring that all documentation is met for L/C

Worked in Mercan Eminönü Branch. Assisted retail customers in bank transactions, and in investment decisions.