Irem Okcu Email & Phone Number

• Managed the creation and launch of three traditional games from scratch, overseeing research, development, and publication.
• Adapted the Pişti and Batak ZingPlay Mobile Game Apps for the Turkish market.
• Engaged the Turkish gaming community through Facebook content creation and offline events.
• Addressed user-reported technical issues, communicated them to relevant teams, and provided feedback for improvements.
• Collaborated with the multimedia and design teams to create seasonal and themed game and social media content.
• Analyzed competitor games using Play Store and App Store data, contributing to strategic decisions.

• Streamlined the onboarding process for a more intuitive customer experience.
• Provided targeted support by identifying customer needs and analyzing technical issues.
• Created articles and FAQs, reducing support requests and increasing efficiency.
• Analyzed CRM and account data to develop scenarios that improved customer retention.
• Guided customers in effectively using platform features to maximize their experience.

• Updating / editing chain brand restaurant menus
• Process tracking
• Business development
• Managing corporate email processes
• Dealing with requests and complaints from chain restaurants

• Editorial editing
• Management of requests and complaints from restaurants
• Responding to calls from restaurants
• Customer relationship
• Editing restaurant menus

• Diagnosed and resolved Apple iOS hardware and software issues in a retail environment.
• Maintained high customer service ratings, resolving technical issues for 400+ clients monthly.
• Tailored communication style to suit diverse customer interactions.
• Aligned with Apple’s customer service standards, handling various situations with initiative.

Istanbul, Turkey

• Managed sales and customer assistance, ensuring a positive in-store experience.
• Assisted customers, performed sales tasks, organized store layouts, and managed inventory.
• Provided onboarding for new products, including workshops and device ecosystem integration.
• Contributed to high customer satisfaction and improved sales performance.

Istanbul, Turkey

• Developed personalized learning plans to support students' language learning goals.
• Created engaging and effective lesson plans tailored to individual needs.
• Provided ongoing support and feedback, facilitating continuous improvement in students' English skills.

Istanbul, Turkey

• Translated design guides for local brands, ensuring consistency and cultural relevance.
• Enhanced brand recognition and customer trust through accurate translations.

Bachelor'S Degree, American Literature And Culture

Lise, Esit Agirlik

Activities and Societies: Munazara Takimi , Okul Kadin Voleybol Takimi