İrem Ş. Email & Phone Number

İzmir, Türkiye

During my internship at the Lost Property Office, I acquired various essential skills. I learned in detail how to document baggage losses and handle damaged luggage, along with the procedures that need to be followed for guests in such situations. Throughout this process, I gained the ability to develop customer-centric solutions by understanding the meticulous steps that need to be followed to ensure customer satisfaction.Moreover, I actively participated in directing connecting… Show more During my internship at the Lost Property Office, I acquired various essential skills. I learned in detail how to document baggage losses and handle damaged luggage, along with the procedures that need to be followed for guests in such situations. Throughout this process, I gained the ability to develop customer-centric solutions by understanding the meticulous steps that need to be followed to ensure customer satisfaction.Moreover, I actively participated in directing connecting passengers to transit gates and conducting passport and ticket checks. In this process, I enhanced my coordination and communication skills to efficiently manage the flow of passengers' travel, ensuring a swift and effective process. Particularly in busy and dynamic environments, I gained experience in taking responsibility and following the necessary steps accurately.The knowledge I gained during my internship not only strengthened my customer-centric service approach but also empowered me to understand crucial details in operational processes. Show less

İzmir, Türkiye

During my one-month internship, I gained a wide range of experiences. Actively participating in the ticketing process during check-in, I ensured thorough document checks for passengers at both domestic and international terminals. Collaborating with guest service officers, we contributed to ensuring passengers' comfortable travel experiences.Simultaneously, at both domestic and international boarding gates, I managed ticket verification and guided boarding procedures. Particularly, I… Show more During my one-month internship, I gained a wide range of experiences. Actively participating in the ticketing process during check-in, I ensured thorough document checks for passengers at both domestic and international terminals. Collaborating with guest service officers, we contributed to ensuring passengers' comfortable travel experiences.Simultaneously, at both domestic and international boarding gates, I managed ticket verification and guided boarding procedures. Particularly, I assisted passengers requiring special aid to the boarding gate and relayed necessary information to the cabin crew. This period allowed me to effectively utilize my communication skills and empathetic abilities.Throughout the internship, I also had the opportunity to receive training from competent personnel in the Movement Operations Department. These sessions provided foundational knowledge about how under-wing inspections are conducted and insights into pushback procedures. These experiences deepened my interest in the aviation sector and offered a chance to comprehend the complexity of operational processes. Show less