Iren Raado Email and Phone Number

I have exceptional experience in managing service quality related KPIs and KCRPs for global companies across various industries, such as travel, information technology, and transportation.As a training and quality manager, I leverage my skills and certifications in COPC and Six Sigma to drive excellence via transaction monitoring, learning and development, end-user satisfaction, and employee on-job satisfaction processes. I work with local, regional, and global customer service teams, facilitating collaboration, feedback, and continuous improvement. I enjoy working with people and I am a big fan of a multicultural work environment, where I can apply my language skills in English, Estonian, and Finnish. My goal is to create a exceptional customer experience culture that aligns with corporate mission and values.