Irena Dimitrova

Irena Dimitrova Email and Phone Number

Experienced in Hospitality, Marketing and Merchandising, Retail @
Irena Dimitrova's Location
Lozenets, Sofia City, Bulgaria, Bulgaria
Irena Dimitrova's Contact Details

Irena Dimitrova personal email

About Irena Dimitrova

An independent worker with proven computer competency, strong communication skills and an ability to organize and plan successfully. Accustomed to a fast paced work environment and dealing with a variety of tasks and responsibilities in an efficient and accurate way.

Irena Dimitrova's Current Company Details
Iren Collection Ltd.

Iren Collection Ltd.

Experienced in Hospitality, Marketing and Merchandising, Retail
Irena Dimitrova Work Experience Details
  • Iren Collection Ltd.
    Sales Representative
    Iren Collection Ltd. Mar 2013 - Present
    Bulgaria
    ▪ making appointments to meet new and existing customers▪ understanding your customers’ needs▪ making presentations to promote new products and special deals▪ agreeing sales, prices, contracts and payments▪ advising customers about delivery schedules and after-sales service▪ keeping in contact with existing customers in person and by telephone▪ recording orders and sending details to the sales office▪ watching your competitors and the products they are offering
  • Alpha Bank Bulgaria
    Marketing Specialist - Merchandiser
    Alpha Bank Bulgaria Dec 2008 - Mar 2013
    Sofia
    Marketing: • Develops advertising and marketing tools including above the line and below the line materials based on the management marketing strategy and sales target and presents to the Head of Business Unit for review and approval. • Coordinates with the company business partners such as advertising agency, media buying unit, production and printing houses. • Works on customer relations tools such as loyalty program, comments cards, database, direct mailing, etc. • Communicates with other departments (commercial department, operations, production and finance) to ensure proper implementation of promotions, branding, campaigns, launches, and events. • Conducts daily media monitoring, develop competitive reports and analysis and presents recommendations to Head of Business Unit. • Organizes and supervises occasional events in addition to other related public relations jobs.Merchandising: • Supervises new items’ positioning in the bank offices; monitor items’ deletion process. • Executes all suppliers’ deals in terms of merchandising and space share. Check if dual merchandising process is in place. • Makes sure that all imported marketing materials are merchandised according to their respective criteria set. • Completes all merchandising moves required in the bank offices. • Completes space vs. sales study leading up to the contract negotiation while conducting a full range review. • Audits all merchandising standards and procedure.
  • Emerald Beach Resort&Spa
    Reservation Supervisor
    Emerald Beach Resort&Spa Feb 2008 - Oct 2008
    Sunny Beach (Bulgaria)
    ▪ Evaluates and screens guest requirements by answering inquiries; responding to or interviewing potential guests; providing information regarding rooms, accommodations, rates, amenities, packages, and guest services▪ Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services▪ Establishes reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information▪ Confirms reservations by reviewing information▪ Maintains communication equipment by reporting problems▪ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures▪ Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Chaika Beach Resort&Spa
    Receptionist
    Chaika Beach Resort&Spa Apr 2007 - Oct 2007
    Sunny Beach (Bulgaria)
    ▪ dealing with bookings by phone, e-mail, letter, fax or face-to-face▪ completing procedures when guests arrive and leave▪ choosing rooms and handing out keys▪ preparing bills and taking payments▪ taking and passing on messages to guests▪ dealing with special requests from guests (like booking theatre tickets or storing valuable items)▪ answering questions about what the hotel offers and the surrounding area▪ dealing with complaints or problems.
  • Kempinski Hotel Grand Hermitage
    Senior Reservation Supervisor
    Kempinski Hotel Grand Hermitage Sep 2005 - Nov 2005
    Golden Sands (Bulgaria)
    ▪Evaluates and screens guest requirements by answering inquiries; responding to or interviewing potential guests; providing information regarding rooms, accommodations, rates, amenities, packages, and guest services▪Sells services by providing information regarding upgraded rooms, or optional accommodations, packages, amenities, and services▪ Establishes reservations by obtaining and entering guest information in reservations system; obtaining proof of payment information▪ Confirms reservations by reviewing information▪ Maintains communication equipment by reporting problems▪ Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures▪ Enhances reservations and hotel reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Grand Hotel Sofia
    Receptionist
    Grand Hotel Sofia Jun 2003 - Sep 2005
    Sofia (Bulgaria)
    ▪dealing with bookings by phone, e-mail, letter, fax or face-to-face▪ completing procedures when guests arrive and leave▪ choosing rooms and handing out keys▪ preparing bills and taking payments▪ taking and passing on messages to guests▪ dealing with special requests from guests (like booking theatre tickets or storing valuable items)▪ answering questions about what the hotel offers and the surrounding area▪ dealing with complaints or problems.
    View
  • Sofia Princess Hotel
    Shift Leader - Receptionist
    Sofia Princess Hotel Mar 2000 - Jun 2003
    Sofia (Bulgaria)
    ▪dealing with bookings by phone, e-mail, letter, fax or face-to-face▪ completing procedures when guests arrive and leave▪ choosing rooms and handing out keys▪ preparing bills and taking payments▪ taking and passing on messages to guests▪ dealing with special requests from guests (like booking theatre tickets or storing valuable items)▪ answering questions about what the hotel offers and the surrounding area▪ dealing with complaints or problems.
  • Danube River Tourist Ship
    Chambermaid
    Danube River Tourist Ship Jun 1998 - Oct 1998
    Ruse (Bulgaria)
    ▪ Familiarizing the guests with all features of the suites upon Embarkation.▪ Linen/towel change as per company standard every second day/daily.▪ Suites cleaning (Bedroom/Bathroom/French Balcony) and corridors.▪ Day cleaning and turn down service of 10 suites. Allocated scheduled extra duties and control and safeguard of all stocks used.▪ Room service trays pick up for morning service.▪ All suite service to be delivered to company standard.▪ Pick up and Delivery of laundry/dry cleaning for the suites▪ Replenishing the fruit basket daily as well as stocking the in suite fridges with Sodas

Irena Dimitrova Skills

Writing Positioning Visual Merchandising Media Buying Cards Booking Systems Pos Terminal Suppliers Oklahoma Printing Food Service Payments Insurance A2 Sales Amenities Finance Merchandising Hospitality Management Dec Alpha Business Partners Dubai Complaints Theatre Direct Mail Management Public Relations Accommodation Female Bookings Keys Dealing Auditing Monitors Powerpoint Public Speaking Face To Face Reservations Making Presentations Emerald Trays Languages System Cluster Business Services Customer Satisfaction English Team Leadership Offering Laundry Cleaning Reports Reservation Hotels Branding Loyalty Programs Microsoft Office Microsoft Excel Training Customer Service Contract Negotiation Teamwork Project Management Internet Reporting Shares Commercial Real Estate Rivers Campaigns Analysis Advertising Agency .net Comments Customer Relations Storing Yahoo Bulgarian Retail Space Linen Schedules Advertising European Union Tongue Operations Suite Marketing Safeguard Hotel Softwares Contractual Agreements Exploring Fax Micros Stocking Screens Media Monitoring International Cleaners Marketing Materials Fruit Curriculum Design Bulgaria Moves Reviews Communication Equipment Guidelines Legal Advice Materials Receptionist Duties Spa Microsoft Word Fashion Stocks Launches Hospitality Interviews Interest Rates Driving License Trading Opera Marketing Strategy French Delivery Above The Line Recording Wholesale Quality Results Databases

Irena Dimitrova Education Details

  • University Of Portsmouth, Sofia (Bulgaria)
    University Of Portsmouth, Sofia (Bulgaria)
    Second Grade
  • Claremore High School, Oklahoma (United States)
    Claremore High School, Oklahoma (United States)
    Adult High School/Secondary Diploma Program
  • Luben Karavelov Primery/Secondary School, Ruse (Bulgaria)
    Luben Karavelov Primery/Secondary School, Ruse (Bulgaria)
    High School/Secondary Diplomas And Certificates

Frequently Asked Questions about Irena Dimitrova

What company does Irena Dimitrova work for?

Irena Dimitrova works for Iren Collection Ltd.

What is Irena Dimitrova's role at the current company?

Irena Dimitrova's current role is Experienced in Hospitality, Marketing and Merchandising, Retail.

What is Irena Dimitrova's email address?

Irena Dimitrova's email address is re****@****hoo.com

What schools did Irena Dimitrova attend?

Irena Dimitrova attended University Of Portsmouth, Sofia (Bulgaria), Claremore High School, Oklahoma (United States), Luben Karavelov Primery/secondary School, Ruse (Bulgaria).

What are some of Irena Dimitrova's interests?

Irena Dimitrova has interest in Traveling, Sports, Reading.

What skills is Irena Dimitrova known for?

Irena Dimitrova has skills like Writing, Positioning, Visual Merchandising, Media Buying, Cards, Booking Systems, Pos Terminal, Suppliers, Oklahoma, Printing, Food Service, Payments.

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