Irena Dokoza

Irena Dokoza Email and Phone Number

Customer Relations Manager @ Mastercom Australia
Hunters Hill, NSW, AU
Irena Dokoza's Location
Hunters Hill, New South Wales, Australia, Australia
Irena Dokoza's Contact Details

Irena Dokoza personal email

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About Irena Dokoza

Extensive experience leading medium to large sized teams, overseeing daily operations, leading change initiatives and implementing business improvements.Leading minor to major change initiatives, technology upgrades and innovative staff training schemes.Strategic planning in cooperation with key stakeholders building the foundation for successful change initiatives.I am passionate about training and mentoring cross-functional team members while building a customer service focussed team culture.Key Strengths:Leadership | Change Management | Operations Management | Business Process Improvement

Irena Dokoza's Current Company Details
Mastercom Australia

Mastercom Australia

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Customer Relations Manager
Hunters Hill, NSW, AU
Irena Dokoza Work Experience Details
  • Mastercom Australia
    Customer Relations Manager
    Mastercom Australia
    Hunters Hill, Nsw, Au
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  • Mastercom Australia
    Customer Relations Manager
    Mastercom Australia Nov 2023 - Present
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  • Boral
    Allocations Manager
    Boral Dec 2021 - Nov 2023
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  • Service Nsw
    Service Center Manager
    Service Nsw Sep 2020 - Sep 2021
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  • Hydro Produce (Aust) Pty Ltd
    Business Improvement Specialist
    Hydro Produce (Aust) Pty Ltd Jan 2018 - Aug 2020
    Sydney, Australia
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  • Australian Government Department Of Human Services
    Service Centre Manager
    Australian Government Department Of Human Services Feb 2000 - May 2017
    Sydney, Australia
    My position involved managing the daily operations of a Centrelink Service Centre as well as the transition to colocation with Medicare.Overseeing the service delivery as well as recruiting and training 48 people and mentoring 3 Team Leaders was part of my daily activities. This includes monitoring and driving team performance.Implementing process improvements utilising technology solutions, upskilling and development resulted in increased service efficiency, team capability and capacity. Building strategic partnerships with community organisations involved extensive networking and negotiation, enabling client access to additional services such as employment agencies.
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Irena Dokoza Skills

Management Customer Service Leadership Coaching Negotiation Microsoft Excel Customer Service Management Project Management Marketing Strategy Change Management Service Center Operations Team Leadership New Business Development Contract Negotiation Time Management Service Delivery Staffing Coordination Leadership Development Stakeholder Engagement Operations Management Business Strategy Public Speaking Business Development Team Building Microsoft Office It Service Management It Operations It Management Teamwork Training Communication Recruitment

Irena Dokoza Education Details

Frequently Asked Questions about Irena Dokoza

What company does Irena Dokoza work for?

Irena Dokoza works for Mastercom Australia

What is Irena Dokoza's role at the current company?

Irena Dokoza's current role is Customer Relations Manager.

What is Irena Dokoza's email address?

Irena Dokoza's email address is ir****@****.gov.au

What schools did Irena Dokoza attend?

Irena Dokoza attended Unsw Business School, Tafe, Cerdon College.

What skills is Irena Dokoza known for?

Irena Dokoza has skills like Management, Customer Service, Leadership, Coaching, Negotiation, Microsoft Excel, Customer Service Management, Project Management, Marketing Strategy, Change Management, Service Center Operations, Team Leadership.

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