Coordinating an annual performance evaluation of the CEO & Assisting the CEO

Ensures the company is staffed with well-trained, quality, and engaged employees at all times; works closely with the executive management team to develop effective hiring, training, and compensation plans to retain our quality talent; and leads and mentors staff, engaging and empowering them to be successful in serving customers.Oversees financial performance and risk profile while ensuring that all of regulatory obligations are met; manages the design and implementation of new products and services; and oversees brand development and the implementation of effective marketing strategies.Represents company at important business functions, community events, industry training and events, and networking opportunities.Ensures quality metrics are achieved through sound business processes following regulatory agency guidelines.Focuses on consensus building efforts and strategic planning.Ensures the timely submission of month-end financial and operational reviews, contributes to the development of and participation in corporate-wide strategic planning efforts.Effectively manages contract negotiations and statutory compliance.

Communicating, on behalf of the company, with shareholders, government entities, and the public Leading the development of the company’s short- and long-term strategy Creating and implementing the company or organization’s vision and mission Evaluating the work of other executive leaders within the company, including directors, vice presidents, and presidents Maintaining awareness of the competitive market landscape, expansion opportunities, industry developments, etc. Ensuring that the company maintains high social responsibility wherever it does business Assessing risks to the company and ensuring they are monitored and minimized Setting strategic goals and making sure they are measurable

Successfully launched and expanded a chain of five pawn shops, overseeing all aspects of business operations, financial management, and strategic direction. Designed and implemented innovative lending practices, significantly increasing loan portfolio growth and profitability while maintaining compliance with industry regulations. Cultivated strong relationships with clients by offering transparent, fair, and customer-focused mortgage loan solutions, resulting in high satisfaction rates and repeat business. Led market analysis and research activities to identify emerging trends and opportunities for business expansion, diversifying services to include specialized financial products. Managed a cross-functional team of professionals, fostering an environment of collaboration, innovation, and excellence in service delivery.

• To be fully conversant and able to operate the front office systems.• To follow all the Security, Health and Safety Regulations as laid down by Company Policy.• To act in accordance with all the Company Fire instructions.• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.• Provide a hospitable service to the standards laid down in the Standards Training Manual.• Whenever possible to anticipate guests needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.• To ensure that all charges are correctly posted to the guests bills following the standard procedures.• To be aware of the hotel availability and that every opportunity to maximise room sales is taken.• To deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.• To ensure that all messages received for guests are passed on accurately and as quickly as possible following procedures outlined in the standards Training Manual.• To carry out all Reception duties following procedures as outlined in the Standards Training Manual.• To ensure the security of any safety deposits, guests property and lost property following security procedures as outlined in the standards Training Manual.• To ensure the correct levels of stationery are maintained in Reception. • To arrive for work at the correct time in the appropriate uniform making sure that it is in immaculate condition.

Assisting the marketing manager and supporting the marketing team with marketing activities.•Assisting with the production of marketing materials and literature.•Coordinating the production of a wide range of marketing communications•Providing support for marketing events and exhibitions as required•Assist with the collation of information for promotional literature.•Writing articles and promotional material for the company.•Preparing interesting written copy for the website.•Uploading marketing material to online libraries, internet groups and social media sites.•Updating and maintaining the marketing department's documentation and databases.•Managing events, booking venues and ordering marketing materials.