Irendra Pradhan Email & Phone Number

San Mateo, California, United States

San Jose, California, United States

Oversaw all aspects of operations for key strategic global accounts, generating over $160M in annual revenue. Directed comprehensive account mgmt and client engagement across diverse industries such as solar energy, consumer electronics, and data storage. Provided end-to-end logistics, warehousing, and fulfillment services, including return and repair mgmt. Supported global customer relationships across multiple sites and service providers, focusing on tactical execution to strengthen strategic partnerships. Acted as primary escalation point globally for all programs, projects, and operational performance issues. Contributed to client revenue growth and advanced company objectives.Managed overall customer P&L and operational performance across multiple GSS sites globally. Handled customer relationships, account strategy, commercial performance, growth, and KPI delivery. Managed commercial matters including quarterly price negotiations, cost recovery for product and program changes, RFQ processes for new programs, and customer contracts. Ensured collaborative cross-functional teamwork to initiate, plan, execute, monitor, and control all program phases, from RFQ through development, NPI, and ramp to stable production. Facilitated effective two-way communication between customers and company sites.• Developed and implemented strategic plans to drive business growth• Provided WW relationship mgmt with key customer contacts, prioritizing CSAT and acting as the escalation contact for global operations• Re-engineered the client's global supply chain model to reduce lead times and optimize distribution, significantly reducing total supply chain costs and enhancing profitability• Conducted QBRs with customers and operational reviews with internal teams• Implemented lean initiatives and drove cost reduction plans to meet internal and customer targets• Coordinated and managed new client and business introductions• Supported with strategic proposals and contracts

San Francisco Bay Area

Devised collaborative strategies to ensure successful execution of various strategic, global consumer electronics supply chain clients worth $150M+ in annual revenue business globally. Spearheaded management of P&L, contract and pricing negotiations, innovation, continuous improvements, while developing key metrics, and enhancing client satisfaction and loyalty. Assisted the transformation of programs/products from NPI to Launch and EOL phases. Trained, coached, developed, and managed Business Managers and other global team members based in China, Singapore, Malaysia, Japan, Western Europe, Czech Republic, Mexico, and the US. Served various clients including GoPro, Tile, Micron Lexar, and SanDisk.• Established and maintained effective coordination with the internal Supply Base team as well as related suppliers, including product manufacturers (CM/ODM) and other supply base to deliver the required capacity that best supports clients’ demand, best quality, and flexibility; mitigated excess and obsolescence inventory, implemented VMI/JIT model as needed to support the business requirement. • In collaboration with the client, related supply base and cross-functional team to develop the supply chain and sourcing strategies for different required parts including retail packaging, printing collaterals, mechanical and electrical commodities. Worked together with Engineering and SQE team to assess and evaluate potential new suppliers and integrated supplier quality requirements; negotiated pricing, SLAs as well as contractual terms and established ongoing vendor management process. • Leveraged best practice and process knowledge across the different locations and programs to aid in development of global process efficiencies, while implementing Standard Operating Procedures, systems, and reports across locations to enable un-interrupted sharing of information.• Steered formal initiatives and ad-hoc opportunities through promoting continuous process improvements.

San Francisco Bay Area

Led management of top-growing and profitable strategic global clients along with few others in the enterprise with $110M+ annual revenue business globally. Defined programs and strategies to strategic accounts, while ensuring application of programs and services as defined. Designed new business model, and launched in various centers in several regions. Directed strategic accounts teams, while maintaining coordination with cross-functional teams on cost reduction initiatives, new product introduction, supply chain network design, and logistics management. Served as a single point of accountability for Global operational performance, and liaised between customers and ModusLink Solution Centers, facilitating all aspects of managing the customer's business needs and solutions.• Re-engineered client's global supply chain model to accelerate lead time, while optimizing packaging and distribution locations enabling huge total supply chain cost reduction to client while driving profitability.• Expanded account revenue and profitability by adding new services within the existing program, while managing global revenue and operating income accountability for the assigned accounts.• Supported B2B and B2C fulfillment demands as well as coordinated Reverse Management process in collaboration with clients to strategically manage end-to-end global movement of product.• Improved the organizational structure, functional alignment, and process of the Global Client Management function of the company through leading corporate initiatives.• Successfully executed a Global Statement of Work (SOW) and contracts as needed to ensure overall client satisfaction as related to the defined solutions and associated services.

Shenzhen, Guangdong, China

Led and managed ModusLink South China Business unit by providing leadership and strategic guidance to manage all business over $80M+ annual revenue. Successfully managed and executed P&L, pricing negotiations, contracts, and Statement of Work (SOW) as needed. Established proactive communication with clients on strategic opportunities, develop product, and service solutions for maximizing efficiencies to increase client satisfaction. Worked with clients to specify new program requirements and design solutions to ensure client’s complex supply chain project proceeds within the allocated timescale, specification, and is within the agreed operating expense limits, while maintaining solution center’s profitability. • Ensured smooth operational execution, implementation of processes and procedures to facilitate efficient and profitable business management operations; provided clients with Business Management expertise, analyzed issues and problem areas, while leveraging viable solutions and problem resolution on behalf of the client.• Collaborated with clients to analyze new cost-effective supply chain models, develop the capability to perform B2B and B2C fulfillment directly from China to the Americas and EMEA market’s demand as well as Reverse Management process.

Shenzhen, Guangdong, China

Led management of multiple renowned consumer electronics clients along with some associated Contract Manufacturers (CM/ODM), totaling $35M+ revenue annually. Managed and directed all aspects of client services within the business unit by acting as the liaison between the client and Business. Co-ordinated client’s business requirements across all functions; managed and collaborated with the cross-functional team that is responsible for meeting client requirements/services. In addition, privileged to serve with an additional interim job responsibility as captured below,- Acting IT Manager (November 1999 to August 2000)- Project Manager - IFS (Industrial Financial System) MRP implementation Project (December 1999 to May 2000)- Microsoft Licensing (MSAR) Program Manager (February 2000 to November 2003)

Shenzhen, Guangdong, China

International Marketing, specially focussed on South Asian region. Worked for very short period of time only.

Beijing, China

Led sales team on System Integration sales and marketing which includes total solution design of LAN/WAN, Structure cabling systems, Mailing systems such as Internet/Intranet, Lotus Notes, MS-Exchange etc. and Project Management

Beijing, China

Responsible to provide backend support to the sales team from the technical aspects; design and communicate technical proposals with Clients related to the total IT System Integration including Structure cabling systems, LAN/WAN systems, Internet systems, Mailing systems, Hardware & Software etc.

Computer Engineering, Computer Science

UNDER SCHOLARSHIP Program awarded by CHINESE GOVERNMENT Beijing, P.R. CHINA

Diploma, Chinese Language

Intermediate In Science, Physics, Chemistry, Math