Specializing in comprehensive data analysis and verification to ensure accuracy and reliability. Proficient in advanced analytical techniques, extracting actionable insights from complex datasets. Experience includes identifying and addressing data anomalies to maintain integrity, consistently informing decision-making and achieving strategic objectives.Effectively overseeing and allocating teams of up to 10 members to optimize project outcomes. Method involves assessing needs, constraints, and project requirements to develop comprehensive plans. Skilled at balancing priorities and maximizing team member allocation for enhanced efficiency. Cultivate a collaborative mindset within teams to ensure collective well-being and company success.Proactively identifying inefficiencies within processes and implementing improvements to drive operational excellence. Analyze workflows and design innovative solutions to streamline operations. Prioritize continuous improvement to achieve customer satisfaction, productivity gains, and enhanced quality outcomes, recognizing that business is dynamic.Committed to delivering exceptional customer service by prioritizing positive relationships with clients, stakeholders, and team members. Effective communication and collaboration across departments are employed to achieve common goals. Proactively addressing customer needs and exceeding expectations are central to my approach.Dedicated to fostering the growth and development of team members through mentorship and coaching. Provide constructive feedback and tailored support to empower team members in achieving their career goals. Cultivate a culture of continuous learning and accountability to contribute to team success and organizational excellence.Integral role in multiple system transformations as part of the communication, training, and QA team. Communicating the needs of internal clients to the IT team, bridging the gap between practical requirements and technical solutions.

• Responsible for the largest and most complex program in the region. • Strategize and execute multiple parallel projects, from inception to completion, delivering projects within budget, schedule and scope.• Coordinate and collaborate in both the project planning and execution processes between head office and franchisee holders in Latin America.• Bridge the gap between projects’ specific reporting demands and standardized head office reporting guidelines.• Build and foster excellent relationships with external clients, including country specific franchisee holders and their field coordinators, as well as the various internal teams such as finance, IS and IT.• Create and develop training material for junior and new staff members.• Responsible for training and mentoring numerous junior staff members on the different parts of the project life cycle and company specific tools.• Assume lead role in mitigating damage on at-risk programs.• For exceptional job performance, I was chosen for cross-departmental training, creating stronger links and communication between different departments within the organization.

• Effectively communicated with team manager and colleagues to better support the team.• Created and maintained all tools and documentation related to different stages of the project life cycle in order to keep records and maintain proper communication throughout different channels.• Executed and enabled data collection in several countries in Latin America.• Facilitated data collection efforts across multiple teams to ensure reporting timelines were met.• Executed all activities related to questionnaire development such as: questionnaire design, production, review, and delivery, including the testing of online survey links.• Monitored field in order to achieve full coverage at a project and program level.• Employed an appropriate sense of urgency in order to maintain specified timeframes for task and project delivery.• Demonstrated responsiveness to colleagues’ queries and requests for assistance.• Performed all tasks associated with quality assurance ranging from data collection to report delivery.• Attended and actively participated in all company-wide/team/one-on-one training sessions throughout the year and implemented these in daily work.

Skills Developed:• Training and Development of Staff • Inventory Control• Operations• Customer Relationship Management Specific duties:Included training new employees for store operations and managing inventory. This latter responsibility contributed to the reduction of inventory waste from 20% to 8% and reducing the time and frequency of stock runs from 1.5 hours to 45 minutes. My input on stockroom operations maximized available space and the successful application of a first in first out (FIFO) method for eliminating expired products. Delivered excellent customer service by using Starbucks’ “Connect, Discover and Respond” approach.

Skills Developed:• Market Testing and Analysis• Data Management• New Product DevelopmentSpecific duties: Included the development and implementation of market research surveys and the analysis of resulting data resulting in the creation of new products.

Skills Developed:• Market Analysis • Product Development • Product DesignSpecific duties: included the analysis of the local urban market and using the data to innovate and create new products, including the integration of recycled materials to lower costs and implementing design innovations that improved sales.