Provided consulting services to assess skills and find solutions to strengthen capabilities of each individual to ensure continued growth and transformation of the company. Worked with stakeholders to determine training solutions to improve key skills such as selling techniques, product knowledge, negotiation, leadership, and more.Sales performance coach.Translation services, English to Spanish and vice versa.Available to work in the USA and Latin America.

Prime function was to define the learning and performance strategy and coordinate the implementation of the education efforts to emphasize Cartier’s values and propositions throughout the region (for both our retail partners and corporate staff) as well as develop a service platform for all training requirements. Designed and developed training programs, tools, and resources within the Maison’s guidelines to reinforce sales staff’s product knowledge and ability to connect with clients. Worked closely with regional Learning & Development team to evaluate skills and implement programs to ensure quality of sales techniques, brand knowledge and skills needed to successfully drive revenue and growth. In addition to client/staff onboarding, hosted monthly webinars for groups of 70 - 150 people. Organized, designed, and implemented the yearly Cartier Brand Ambassador Seminar to continuously develop selling techniques to ensure service excellence in the region.Collaborated with all department heads on various aspects of people management by assessing and developing individual skills required to drive company growth, as well as promoting a learning culture, interviewing candidates, and on-boarding new hires. Assessed all corporate staff (40) to develop a precise training program to build their leadership, supervisory, and critical skills needed to align with the overall business plan and career path to ensure seamless succession planning. Worked with vendors, subject matter experts, and specialists to obtain optimal results. Centralized all training requirements to anticipate and manage annual budget of $310K.

Ensured a smooth transition to cover the operational responsibilities of the Retail Department until a new organization was defined. Supervised the CRM/Retail Coordinator and Retail Intern. Tasks included but were not limited to consolidating incentive prizes/programs of previous fiscal year; finalizing the action plan of all boutiques; creating and delivering the retail presentation and workshop at annual C.A.R.E.; improving monthly sales analysis reports; supervising CRM action plan; and managing the budget implementation.

Responsible for a network of Cartier Boutiques and Watch Specialists in Latin America. Achieved monthly budgets (both sell-in and sell-out), ensured image of Maison was respected at all times, delivered and executed monthly action plan, ensured accounts had proper representation of our creations, and managed new projects such as opening, renovation/extension, development and closing of points-of-sale.

Oversaw a network of 8 Cartier Boutiques and retail specialists in Latin America & the Caribbean. Achieved sales budgets through constant follow up of stock objectives and orders per boutique. Established the yearly media plan ensuring prime visibility in terms of advertising and promotion. Assisted the Sales Director in the accomplishment of new Cartier Boutique projects.

Planned and developed department from ground up. Managed and conducted seasonal education programs in the Americas in English and Spanish. Accountable for implementation of company marketing strategy through sales and product training. Modified education programs to improve customer satisfaction, expand productivity and enhance success. Provided leadership and developed initiatives to create overall brand equity. Planned and managed a portfolio of multiple brands and budget in excess of $150,000.