Coordinates Butler duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Fairmont Towers & Heliopolis Standards in a safe and secure environment. Ensure a high level of communication is maintained between the Butler Service and all other areas of the hotel. Approves the training plan for all Butler… Show more Coordinates Butler duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Fairmont Towers & Heliopolis Standards in a safe and secure environment. Ensure a high level of communication is maintained between the Butler Service and all other areas of the hotel. Approves the training plan for all Butler staff and follows up to ensure compliance within budgetary guidelines. Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Butler staffs are able to answer guest requests and questions. Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function. Ensures the Butler team, work with a sales focused attitude and are aware of sales opportunities within the hotel which will assist with the maximization of revenue. Supervises day to day operations ensuring standards are adhered to and maintained. Ensures a consistently high standard of presentation is maintained for both the department and personnel. Actively solicit Guest feedback and focus team on hospitality and guest service. Ensures a high level of product knowledge of the hotel and local area. Ensures All Butler staff is fully aware of the benefits of Private Concierge. Conduct Annual appraisals with all team members as means of motivation and development. Communicate with Director of Rooms for key development of the department. Ensures daily shift handovers are conducted in a professional and constructive manner. Ensures a smooth flow of information is carried out through regular meetings with all staff, supervisors and the deputy manager Show less

Assist all guests with their needs and enquiries according to Dusit standards in order to ensure guest satisfaction. Must assist in accomplish obligations and goals as outlined below: Welcome all VIPs guests Attend Monthly GM cocktail Maintain relationship with our guests at all times (during their stay and after) Report regularly on any happenings to the related departments Handle guest complaints and report to manager Is aware of the daily hotel activities and… Show more Assist all guests with their needs and enquiries according to Dusit standards in order to ensure guest satisfaction. Must assist in accomplish obligations and goals as outlined below: Welcome all VIPs guests Attend Monthly GM cocktail Maintain relationship with our guests at all times (during their stay and after) Report regularly on any happenings to the related departments Handle guest complaints and report to manager Is aware of the daily hotel activities and has product knowledge of all the hotel facilities. Performs as per Dusit Standards and in line with the Departmental Operation manual Shows fullest cooperation and respect within the team and other departments Works in harmony with all hotel employees and managers, applies Dusit P&P and provides personalized service within limit of the established job specification Welcome all guests on arrival and ensure all amenities etc. are prepared ahead of time. Escort them to their rooms Meet all departing guests Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time Resolve guests complaints, requests and liaise with the departments concerned to ensure immediately follow up and hand over major complaints to the FO manager Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. Attend Monthly GM cocktail Conduct inspections as needed Keep contact and relationship with guests during their stay by checking on them, courtesy calls etc. Keep in touch with guests after their departure and maintaining contact with them – upselling for their friends Show less