• Accurately enter police reports into PBK securing all evidence and running criminal background checks from LEDS• Support and maintain relationships with Deputy District Attorneys on current caseload and provide administrative needs.• Pulling judgments and orders from Oregon eCourt Case Information and Jail data base• Creating daily dockets and uploading supporting information for case closure• Possession of Notary Public for Oregon and Law Enforcement Data System Certification

• Scheduling of principals and school’s activities throughout the calendar year • Ordering of supplies for all building and distribution of items• Process STB funds collections, fundraising and reporting to PTSO of potential grant requests• Timesheet reconciliation of all staff and substitutes assigned to building.• Recruitment for period sub coverage in case of no subs assigned to the building any particular day• Provide back up for HRA and attendance secretaries in their absence. Facilitate organization and booking of field trips and bus needs. Leader for school affinity groups• Experience with working independently and fast paced, stressful environments. Experience working with diverse community of individuals.

• Execute leases for new and returning tenants• Respond to tenants concerns in a timely manager• Collect rents and send notices of failure to pay• Manage maintenance schedule of ongoing work requests and property upkeep

Receives inspection/audit requests from clients; updates dealer maintenance with accurate location information and appropriate inspector choice. Coordinates scheduling for qualified inspector within client timelines and Quiktrak profitability guidelines. Communicates promptly with both inspectors and /or management team with regards to updates, questions or problems with jobs. Coordinates Pre-calls with the Regional Managers to ensure inspectors understand the procedures specific to the account (s). Documents feedback for each inspector to improve quality. Reviews audit results for accuracy and validity and changes the status to approved, so the completed product is sent to the client. Conducts analysis on audits that meet specific criteria, utilizing a variety of Quality Assurance reports, determining if there are any potential exposures. Updates Manager and/or Regional Managers if potential exposures exist. Documents rating for each audit to improve quality. Maintains audit list to ensure timely transfer of information to client. Works directly with manager, teammates and clients for continuous process improvement. Maintains billing records for each job completed, to ensure billing and pay are accurate.

Main point of contact for all refuse concerns within Santa Clara. Processes cart changes, roll off debris box requests. Coordinate contract changes for commercial and industrial areas within the City. Resolve escalated customer requests and process monthly billing and weight tags to vendors. Provide monthly reporting regarding solid waste to public works director and liaison between internal and external customers. Process payments received by external and internal customers via electronic, mail or in person. Process daily bank deposit and assist in customer utility concerns. Compile daily reports for accounting and track various modes of payment. Assist residents of the community to start and stop electric, water and garbage services at residential & commercial locations. Collections desk and processing temporary disconnection of services for non-payment. Coordinate with back office on delinquent accounts and communicate with field services on any urgent issues as they arise. Monitor customer feedback via surveys and provide insight and suggestions on how to provide better service to our community. Developed departmental procedure guide, listed as person of expertise in call center and solely responsible for training and execute transition from Harris to Northstar platforms.

Responsible for offering technical support and quality service to customers, supporting One Touch products, product notifications activities, and marketing initiatives. Maintaining quality records and provided administrative support for call center.

Worked independently to create and execute secret shopping projects on behalf of vice president and other executives against our competitors. Maintain database with confidential information that helped monitor our product quality, price competitiveness, and overall customer satisfaction in the travel industry. Provided pricing strategies on regional basis and helped with troubleshooting how other departments errors effect the customers overall impression of the company and ways to eliminate the problem. Managed departments daily workflow, scheduling and reviews. Developed departmental procedures and coordinated with MIS on new databases created to streamline reservations booking process for price point matching. Awarded Supervisor of the Year in 2001 after take over of department. Worked as acting manager for four and half years until Director position filled and eventually new hire resigned.