Irene Chan Email and Phone Number

On top of the leading the current Sales Support functions I have expanded to oversee and lead the administration role of the Novozymes Malaysia site.

Support the Sales Director and Regional Business in managing - Sales turnover- Samples, Questionnaires, Quality Documentation, Complaint Process.- Pricing- Opportunities- Customers Accounts Receivables- DSO- Customers ForecastSystem support CRM, Sales Reporting and Planning, Customer Center, Pricing Tools, ISO/QMS- Set up relevant reporting for the team- Guidance and training to optimise the system usage- New employee induction Supporting the operation of Channel Partners - agreements, rebates, process, targets/achievement, warehouse/storage conditions, stock/forecast, accounts receivables/DSO.Key anchor person supporting the commercial team, customers and distributors to coordinate with internal stakeholders - SCO, Finance, Legal, Quality, Regulatory.

Work with the Sales Director and Regional Business Manager to set up yearly target, manage and review our Channel Partners/Distributors performance on quarterly basis.Set up any operation change of Channel partner in SEA region Manage and execute the Distribution Agreement with Channel Partners.Audit the Channel Partner warehouse to ensure compliance to storage conditions of products.Manage and organise channel partners/distributors induction, summit, training

2000 Manager leading a team to run the SEA Customer Service & Logistics covering the Customers in SEA, Pakistan, Sri Lanka, Bangladesh, Nepal.Managing the 3rd party logistics and warehouse 2004 part of a global Supply Chain team setting direction for the customers service & logistics team globally.2005 Part of a global team in launching the Customer Center and CRM system and as a local Super Users. Roll out and training of internal users.Roll out and training of the Customer Center with our Channel partners in SEA.2007 lead the project to set up the Novozymes Regional Distribution Center in Malaysia with MIDA (without consultants).Set up the SAP system to the Malaysia organisation Negotiate and set up the partnership with 3rd party logistics provider and warehousing in Malaysia.Moved the Singapore operation from Singapore to Malaysia.Regional Distribution Center in Malaysia with 10 years corporate tax incentive exemption starts operation from January 1st 2008 and this has also saved the company the overall operation cost.Managing a team of 4 persons.

Supporting the Regional Sales Manager in the day to day operationCoordinating the customers and HQ in Denmark on the orders received1994 Project leader to set up the Regional Hub in Singapore to support customers in South East Asia.Negotiate with 3rd party logistic Service Provider to set up storage, inbound and outbound process Set up the order processing computer system SCALA. Managing the regional operation - warehouse, 3rd Party Logistics Provider, Stocks (inbound and outbound) Customer Service, Order Processing and Logistics Management from order to payment of the Novozymes for the SEA market.1997 - part of the Novozymes project team to set up SAP Sales and Distribution Module from Protocol to operation for the Regional Hub in Singapore.1998 part of the local office anchor of Novozymes ISO system.Built up the team and promoted to Manager in year 2000.

Secretary supporting the head of Sales/General Manager of each of the company.ProcurementCustomer Service - order processing