Irene Cruz

Irene Cruz Email and Phone Number

People Advocate and Customer Success Leader at LinkedIn @ LinkedIn
Los Angeles, CA, US
Irene Cruz's Location
Los Angeles Metropolitan Area, United States, United States
Irene Cruz's Contact Details
About Irene Cruz

With over 17 years of experience in customer success, customer experience, and leading high-performing teams, I am passionate about helping organizations achieve their talent goals and optimize their use of technology. As a Manager at LinkedIn, I lead a team of diverse Principal Customer Success Managers who oversee Large Enterprise customers and provide them with coaching, strategic guidance, and best practices. I am driven by LinkedIn's mission to connect the world's professionals and create economic opportunity for every member of the global workforce. As the Global Co-Lead for Filipinos at LinkedIn, I bring diverse and inclusive perspectives to those around me ensuring I'm embodying inclusion and belonging in all of my interactions.

Irene Cruz's Current Company Details
LinkedIn

Linkedin

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People Advocate and Customer Success Leader at LinkedIn
Los Angeles, CA, US
Website:
linkedin.com
Employees:
23970
Irene Cruz Work Experience Details
  • Linkedin
    Linkedin
    Los Angeles, Ca, Us
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  • Linkedin
    Manager, Customer Success - Large Enterprise Talent Solutions
    Linkedin Nov 2021 - Present
    Sunnyvale, Ca, Us
    Award: Sales Kickoff 25: MCS Leadership Winner - Manages a team of Senior and Principal Customer Success Managers overseeing Large Enterprise customers- Provides the team with thought leadership, coaching, conducting one and ones and performance appraisals.  Builds a strong and diverse team through both external hiring and internal talent/skill development- Executes on department-level goals, including churn reduction, user adoption, support resolution, customer satisfaction, and team development and wellness- Partners closely with cross functional sales and product leadership to align goals and incentivesLinkedIn connects the world's professionals to make them more productive and successful. With more than 800 million members worldwide, including executives from every Fortune 500 company, LinkedIn is the world's largest professional network. The company has a diversified business model with revenue coming from Talent Solutions, Marketing Solutions, Sales Solutions and Premium Subscriptions products. Headquartered in Silicon Valley, LinkedIn has offices across the globe.
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  • Linkedin
    Global Co-Lead, Filip[In]Os At Linkedin
    Linkedin Jan 2024 - Present
    Sunnyvale, Ca, Us
    Filip[in]os@LinkedIn's mission is to foster a unified community, create awareness and support for our cultural identify, and unlock career potential of Filipinos at LinkedIn and beyond. We aim to empower and promote sense of belonging and representation.
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  • Cornerstone Ondemand
    Director, Global Customer Learning Experience
    Cornerstone Ondemand Mar 2021 - Oct 2021
    Santa Monica, Ca, Us
    - Led the Global Customer Learning Experience function specifically Learning Delivery, Learning Programs, Learning Experience, and Product Certification- Oversaw the success of 12,000+ client administrators globally through scalable one-to-many product administration learning programs via the Customer Success Center (community)- Partnered with Global Customer Experience, Services Delivery, Customer Success, and Customer Excellence leadership in strategically designing and measuring scalable learning programs that complement the needs of admin learners at key phases of the customer lifecycle- Owned the design and execution of the marketing and communication strategy of learning programs internally and externally through various channels ensuring consistent, clear and captivating messaging globallyCornerstone OnDemand (NASDAQ:CSOD) is a global leader of cloud-based talent management software solutions. Over 75+ million users across 180 countries rely on Cornerstone to maximize their potential, develop their skills, and foster new levels of collaboration.
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  • Cornerstone Ondemand
    Sr. Manager, Client Learning Programs And Delivery
    Cornerstone Ondemand Jul 2018 - Mar 2021
    Santa Monica, Ca, Us
    - Led the Global virtual and in person Training Facilitation Teams- Created methods to evaluate Cornerstone University learning program effectiveness and business impact, and uses analysis and market trends to strategically modify or improve programs- Collaborated with leaders across Cornerstone University to monitor learning program efficacy and identified ways to improve their programs to deliver required client and business outcomes- Project managed the new program implementation and rollout plans ensuring business buy in, internal education, client awareness, and monitoring and measurement strategy- Thoroughly understands the needs of clients across all lifecycle phases, and adjusted program approach and create new programs to address the needs- Owned the enablement communication/marketing/education strategy for Cornerstone University Learning Programs to clients, employees and partners
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  • Cornerstone Ondemand
    Sr. Manager, Client Success Services
    Cornerstone Ondemand Mar 2018 - Jul 2018
    Santa Monica, Ca, Us
    - Managed a team of Client Success Managers focused on providing customers with best practices to drive CSAT, adoption, engagement, reference-ability, and ultimately retention.- Developed and implemented processes to facilitate and measure client adoption, utilization and engagement with the Cornerstone OnDemand Talent Management solution.
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  • Cornerstone Ondemand
    Manager, Client Success Services
    Cornerstone Ondemand Mar 2014 - Mar 2018
    Santa Monica, Ca, Us
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  • Cornerstone Ondemand
    Client Success Manager
    Cornerstone Ondemand Nov 2012 - Feb 2014
    Santa Monica, Ca, Us
    - Responsible for supporting the client’s adoption, success and continued satisfaction with the Cornerstone OnDemand Talent Management solution. - Acted as a business consultant and advisor through developing and managing relationships with strategic business process owners and business leadership, by providing best practices on OnBoarding, Learning, Development, Competencies, Performance, Succession and Compensation.- Integrated knowledge of the client’s business in the strategic application of the Cornerstone suite throughout the client lifecycle by focusing on solution adoption and optimization.- Served as an internal advocate for the client, helping to drive support and change when necessary to help the client achieve their business objectives.- Escalated cases as necessary to get client application issues or technical projects resolved.- Utilized Salesforce.com daily to monitor and enter client activities, interactions and satisfaction levels.
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  • Callsource
    Director Of Implementation And Customer Satisfaction
    Callsource May 2009 - Oct 2012
    Westlake Village, California, Us
    - Managed the strategic operations across multiple departments such as Client Onboarding, Product Implementation (including new feature activations), Cancellations, Internal and Client Product Training, and CRM Implementation and Maintenance (Salesforce.com and SugarCRM)- Pioneered the implementation process of a new product, Learning Management System (Our University©). This included forecasting and identifying resources to launch and support the product while ensuring customer satisfaction- Created job positions with aligned competencies, and hired and trained new employees- Developed implementation project plans for all clients inclusive of training, data management and curriculum design- Project Manager assigned and successfully transitioned the company of 200+ employees to a new Enterprise CRM (from Salesforce.com to SugarCRM). This included gathering requirements and created user adoption strategies company-wide with CTO and COO- Traveled nationally across the U.S. to conduct product presentations at conventions and instructor-led training sessions to clients on how to use and maximize the CallSource solution- Monitored and reported all client activities (i.e. up-to-date sales pipeline and forecasts) on a weekly basis to Executive, Sales and Product Management Teams- Directly reported to COO, with dotted line to CTOAchievements:1. Recipient, 2010 CallSource Hero Award/Employee of the Year2. Streamlined and improved data management processes and reduced the average implementation period by over 70% in less than a yearCallSource offers advanced call-tracking technologies to collect business intelligence about your customers and the effectiveness of your marketing programs. But accumulated data alone cannot improve your business results. That's why CallSource is focused on helping you review, interpret and act on the information in a way that will increase your sales and improve your profitability.
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  • Callsource
    Project Manager
    Callsource Feb 2008 - May 2009
    Westlake Village, California, Us
    • Project Manager for the company’s Enterprise CRM planning phase and provided support to the Sales Executive Team by demonstrating and training on new products; evaluated Salesforce.com vs. SugarCRM and conducted utilization analysis• Project Manager and Account Manager for strategic clients; managed the implementation and onboarding of strategic clients• Created mockup demos of product platform using CSS, and put together agendas and PowerPoint presentations for Executive Management• Consulted with and trained the Sales Team on new functionalities and system enhancements, and shared feedback to Product Management• Used CRM (Salesforce.com) daily to efficiently manage accounts’ needs by submitting trouble tickets, and entering client progress daily.• Directly reported to Company President
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  • Callsource
    Account Manager, Media Division
    Callsource Mar 2007 - Feb 2008
    Westlake Village, California, Us
    • Awarded the first “Super Kudos” Trophy for maintaining the highest retention rate and most upsells of clients, and for receiving the most number of quality kudos from clients.• Managed and upgraded a portfolio of over 150 media and publishing accounts within the following categories: SEO, direct marketing, direct mail, online publishing, ad agencies, magazines, B2B, etc. • Used CRM (Salesforce.com) daily to efficiently manage accounts’ needs by submitting trouble tickets, and entering client progress daily.
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Irene Cruz Skills

Marketing Management Administrative Assistance Cancellations Team Building Consulting Units Handouts Vendors Sales Practice Development Customer Retention Articulate Authoring Tools Talent Acquisition Adoption Sugarcrm Batch Processing Product Management Direct Mail Travel Management Crm Filipino Leadership Lectora Powerpoint Monitors Liberal Arts Public Speaking Accounting Salesforce.com Agenda Site Visits Training Sessions Photoshop Forecasting Customer Satisfaction Manuals Business Services English Publishing Team Leadership Cornerstone Reports Seo Strategy Solution Implementation Management Consulting Learning Management Systems Talent Management Microsoft Office Operations Management Microsoft Excel Training Customer Service Ms Project Audience Enterprise Software Demonstration Philippines Solution Business Management Project Management Product Development Research Student Council Software Project Management Written Client Relations Skills Tagalog Direct Marketing Yahoo Strategic Business Coordination Project Plans Conventions Applications Cooking Camtasia Business Development Communication Identifying Resources Advertising Lead Generation Strategic Planning Westlake Community Development Suite Client Education Webex Travel Arrangements Captivate Change Management Executive Team Pipelines Project Planning Training Delivery Final Cut Pro In Person Project Succession Planning Distribution Center Operations Software Development Life Cycle Analytics Compensation Services Demos Presentations Software Deployment Media Hanging Responsibility Internal Audit Council Sales Process Art Magazines Executive Management Portfolio Administrative Work Account Management Data Management Trade Shows Curriculum Design Process Improvement Product Training Visio Vod E Learning Receptionist Duties Outlook Phase Microsoft Word Online Publishing Rate Consensus Building Onboarding Strategic Thinking Css Scorm Staff Development Optimization Client Presentation Advocate Problem Solving Delivery Performance Management

Irene Cruz Education Details

  • De La Salle University
    De La Salle University
    Major In Communication Arts

Frequently Asked Questions about Irene Cruz

What company does Irene Cruz work for?

Irene Cruz works for Linkedin

What is Irene Cruz's role at the current company?

Irene Cruz's current role is People Advocate and Customer Success Leader at LinkedIn.

What is Irene Cruz's email address?

Irene Cruz's email address is ic****@****sod.com

What schools did Irene Cruz attend?

Irene Cruz attended De La Salle University.

What skills is Irene Cruz known for?

Irene Cruz has skills like Marketing Management, Administrative Assistance, Cancellations, Team Building, Consulting, Units, Handouts, Vendors, Sales, Practice Development, Customer Retention, Articulate.

Who are Irene Cruz's colleagues?

Irene Cruz's colleagues are Johnnqo4p0516-191942 Doe, Whitelisted Original Stress, Bruna Letycia, Leslie R., Scout Torres, Muhammad Ishfaq, Muskan Lohot.

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