I have over a decade of banking experience, specialising in account relationship management and customer service. I have managed high-net-worth client portfolios and increased client satisfaction. My client acquisition, retention, and cross-selling techniques have greatly contributed to the success of companies. With a BA in Sociology and Social Work and an MBA in Human Resource Management, I excel in communication, leadership, problem-solving, and teamwork. Currently, I am expanding my knowledge by pursuing studies in marketing research and analytics at Centennial College in Toronto. I am excited about applying this extensive knowledge to enhance the success of businesses.
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Account Relationship ManagerZenith Bank (Ghana) Limited Jun 2023 - Aug 2023Accra, Greater Accra Region, Ghana• Offered critical financial advice, providing time-saving and value-added solutions for clients to achieve personal and company goals.• Established long-term relationships with 50+ lucrative clients through active listening, effective communication, and dynamic interpersonal skills.• Represented the bank at local gatherings and networking events to build community relations and generate potential customer leads.• Managed customer portfolios exceeding $5 million, ensuring personalized service and guidance to meet specific needs -
Customer Service LeadZenith Bank Ghana Limited Jan 2015 - May 2023Accra, Greater Accra Region, Ghana• Conducted comprehensive training on new products and policies, equipping the team for exceptional customer service.• Coordinated and coached a team of 30+ representatives, fostering growth, and contributing to new processes and policies.• Played a key role in the successful launch of Zenith Bank Ghana's Premier Towers branch, providing input in process flow and training.• Ensured effective onboarding of new team members through training, facilitating quick integration for overall team success
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Customer Service RepresentativeZenith Bank Ghana Limited Sep 2010 - Dec 2014Tamale And Accra• Provided clients with insights on bank products and services, offering constructive financial advice.• Responded promptly to 100+ inquiries across phone, email, and in-person interactions.• Successfully Set up over 20 new customer accounts daily with keen attention to detail.• Directed requests and issues to appropriate channels, ensuring timely resolution.• Maintained detailed records of customer transactions and resolved issues professionally.
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Marketing OfficerSsnit Informal Sector Fund - Ghana Nov 2009 - Aug 2010Tamale-Ghana• Devised a detailed and actionable work plan, along with innovative strategies, to successfully enrol members of informal communities into pension programs.• Empowered and trained field officers to effectively enrol both self-employed and unemployed individuals on the pension trust fund, thereby ensuring financial security for their future.• Provided guidance and direction to field officers, ensuring their tasks were completed efficiently and effectively.• Prepared comprehensive progress reports on team's achievements.
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Monitoring And Evaluation OfficerLocal Service Delivery And Governance Programme (Lsdgp) Oct 2008 - Aug 2009Tamale- Ghana• Created plans and budgets for local service enhancement programs.• Led interactive workshops to assess and improve individual and organizational capabilities.• Monitored projects through field visits, ensuring successful completion and informed decision-making.
Irene Dalaba Anyam Education Details
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Marketing Research And Analytics -
Ghana Institute Of Management And Public AdministrationHuman Resources Management -
Sociology And Social Work -
2Nd Class Upper
Frequently Asked Questions about Irene Dalaba Anyam
What is Irene Dalaba Anyam's role at the current company?
Irene Dalaba Anyam's current role is Banking || Customer Experience(CX) || Client Relationship Management || SAS Certified || Certified in Google Analytics || Marketing || Research & Analytics.
What schools did Irene Dalaba Anyam attend?
Irene Dalaba Anyam attended Centennial College, Ghana Institute Of Management And Public Administration, Kwame Nkrumah University Of Science And Technology, Kumasi, Kwame Nkrumah' University Of Science And Technology, Kumasi.
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