Irene Davies-Foo Email and Phone Number

Experienced Professional Insurance Technical Leader owning the development of technical strategies, positioning and material development for Domestic and Commercial Property (including liability).Accountable for:•Leading the development and publication of Technical Best Practice for Property (and liability) Claims.•Production of high quality key position papers to support strategic requirements, owning content development as appropriate•External Market and competitor insight… Show more Experienced Professional Insurance Technical Leader owning the development of technical strategies, positioning and material development for Domestic and Commercial Property (including liability).Accountable for:•Leading the development and publication of Technical Best Practice for Property (and liability) Claims.•Production of high quality key position papers to support strategic requirements, owning content development as appropriate•External Market and competitor insight including the ownership and production of technical positioning papers in response to regulatory consultations.•Co-ordination of activity to identify, investigate & develop technical responses to emerging market trends•Leadership of Technical Working Groups to support Technical Best Practice development and positioning•Liaison with senior technical and operational stakeholders to ensure strategic development founded on Technical Best Practice•Support the specification, planning & execution of class specific technical & supplier audits, to drive outcomes and inform Best Practice•Embedding a culture for Technical Mastery, including the development of technical capability framework Achievements in role•Development and delivery of technical capability framework for property career pathways driving a culture for technical mastery. •Member of Joint Home Office and ABI Working Group to review catastrophic losses and Insurance Industry response•Member of the Joint ABI/Home Office working party on Riot Damage Act reform•Member of the ABI Flood Re Claims working party to deliver the Government solution for Flood Insurance.•Chair of the ABI Property Claims Panel•Authored the response to the Law Commission consultation on reform of Insurance Contract Law in England and Wales including the Consumer Insurance Act 2013 and the 3rd Consultation Paper on Business contracts•Contributor to the response on the Law Commission reform of Employers and Public Liability Injury claims. Show less

Responsibility for the leadership of the North of England Commercial Claims operation, handling casualty and property claims with 10 direct reports and 150 technical claims staff. Responsible for a budget of 42 Million property and casualty spend.Achievements included: Strategic re-design and implementation of a new Target Operating Model for commercial operations, resulting in reducing the footprint from 6 offices to 4 with the successful re-deployment of 85% of affected staff… Show more Responsibility for the leadership of the North of England Commercial Claims operation, handling casualty and property claims with 10 direct reports and 150 technical claims staff. Responsible for a budget of 42 Million property and casualty spend.Achievements included: Strategic re-design and implementation of a new Target Operating Model for commercial operations, resulting in reducing the footprint from 6 offices to 4 with the successful re-deployment of 85% of affected staff, minimising the cost impact of potential redundancy. Led the design through development and implementation of a new commercial direct claims unit following the launch of a new Direct Commercial Product.  Ownership of Commercial Risk reporting into the Executive Risk control process. Developed and managed the Engagement Programme for Commercial nationally, including the implementation of national communication, recognition and reward action plans delivering a 16% improvement in the Engagement Index in the Employee Opinion Survey.  Ownership of the Customer Metric Dashboard to reporting regulatory performance, ensuring improvements were driven forward and implemented. Implemented a Proactive Handling model to improve operational metrics, delivering reduced average Indemnity property spend by 2.3 million and reducing lifecycle by 32 days.  Developed and implemented complaints review programme, delivering reduced lifecycle of open complaints by 42 days and reducing the volume of complaints that were FCA reportable. Recognised Subject Matter Expert across commercial property and casualty claims.   Ownership of Financial metric reporting and trend analysis to support improved underwriting and loss ratio delivery. Coordinated response to the Chartered Institute of Insurers (CII) on essential professional development structures Developed proactive property handling strategy which to date has delivered 1.5 million pounds worth of benefit since implementation in January 2012. Show less