Irene Gitahi Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

Employee Relations:• Serve as a point of contact for service employees and clients throughout the staffing agreement.• Addressing employee queries and concerns.• Assisting in conflict resolution and mediation.• Supporting employee engagement initiatives.• Provide guidance to employees on HR matters.Recruitment and Onboarding:• Conducting job postings and advertisements.• Screening resumes and conducting initial interviews.• Coordinating interview schedules and communication with candidates.• Facilitating the onboarding process for new hires.HR Administration:• Managing employee records and HR databases.• Processing casual payroll and benefits administration.• Handling confidential HR-related documents and information.• Generating HR-related reports and analytics.• Manage all documentation throughout the entire employee lifecycle including but not limited to offer letters, contracts, pay slips, promotion letters, warning letters, termination letters, resignation letters.Training and Development:• Coordinating employee training programs.• Identifying training needs and organizing relevant workshops.

Kenya

• Track and maintain employee information ensuring prompt updates to relevant databases/physical files are done in line with changes such as staffing, recruitment, training, grievances/disciplinary, performance evaluations, and classifications.. Manages the physical filing system.• Process, verify, and maintain documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classifications.• Participate in the recruitment process ensuring that interviews have been set up as requested, relevant stakeholders have been informed, interview material has been prepared, administered and marked and rooms availed for the interviews. • Participated in the induction of new staff ensuring that necessary documentation has been accurately filled and files opened, pre-medical tests arranged and staff given the relevant information on the rules and regulations, policies and procedures that govern their employment has been explained.• Communicate and provide information by relevant methods internally and externally to assist and enable effective service delivery by HR.• Oversee the support staff ensuring that they are carrying out their duties and responsibilities as per agreed upon performance targets. •Prepare pay by verifying inputs such as overtime records, meal allowances, changes in pay, 1/3rd rule according to company parameters and to current legislation.

Jkia

• Reception desk duties – switch board operation, answering the phone, screening and directing calls. To Monitor and ensure that the reception area is kept tidy and projects a business like image.• Maintain registers – Checking, receiving, signing and sorting incoming mails and deliveries, official documents and staff correspondence before informing the relevant member of staff of their arrival, Log extension changes and advice all staff accordingly.• Customer service – Greet and welcome visitors and staff offering a friendly reception• General administrative support to HR/Admin department – Update HR/Admin database and assist in recruitment process.• General Administrative/clerical support to management team – Carrying out other administrative duties as assigned for the management team based at the corporate office.• Distribution of staff uniform – Responsible for distributing staff uniform and other work related equipment.• Organizing meetings/training venues and facilities – Responsible for maintaining a calendar for the bookings of meetings. Ensuring that catering arrangements are made for the meeting and provide logistical support.• Coordination of general maintenance of office equipment.• Maintain an adequate inventory of office consumables.• Filing and Maintaining Employee Files/records• File creation, completing employee documentation, recording data on each current employee, maintaining and filing paperwork of terminated or exiting employees• New staff orientation and paperwork• Drafting Letters• Assist recruitment of potential applicants based on experience, skills, and education • Assist in preliminary interviews of potential candidates• update recruitment data base• Process and follow up claims for medical cover insurance

Nairobi

- Front Office Operations - Cashiering and Billing - Filing - Guest Relations - Handling of calls and mails - Check in and Check outs - Dealing with complaints - General Administration - Customer service - Assigning of rooms

Human Resource Management

Hospitality Management, Diploma In Hospitality Management

Diploma In Hospitality Management

Education record

Kenya Certificate of Secondary Education

Hospitality Administration/Management

Front office Administration / Techniques