Irene Ho Email and Phone Number

Managed internal performance in outbound operations (B2C shipments), exceptional shipping enquiries (event shipments, project shipments and regional stock transfers) and customs declarations.Offered training on trade regulations and produced guidelines to the team.Managed the performance of 3PLs.Coordinated with quarters in the UK and the US to update trade regulations in different regions.Assigned shifts and arranged rota.

Liaised with overseas vendors on the return of faulty goods and other forms of return.Identified stock quality issues and worked with warehouse fulfillment team and other internal customers on the internal processing of faulty goods.Handled in-house repair and coordinated outsourced repair with service providers.