Irene Irobinda Email & Phone Number

Lagos, Nigeria

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Lagos, Nigeria

★ Answered incoming phone calls with professionalism and warmth.★ Provided detailed product information to customers to support informed decision making.★ Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.★ Maintained excellent customer relationships by efficiently solving queries, complaints and issues.★ Maintained advanced product knowledge to ensure customers received accurate information.★ Consistently exceeded productivity targets month-on-month through efficient customer service.★ Provided customers with follow-up emails and other documentation as needed to promote customer support.

Lagos State, Nigeria

★ Worked with energy and determination to maintain efficient customer service during peak business hours★ Resolved customer queries over phone and by email.★ Handled customer complaints calmly and professionally, providing positive solutions to uphold company reputation.★ Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.★ Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.★ Greeted customers with warmth and enthusiasm, delivering faultless care throughout retail sales experiences.★ Escalated customer complaints as required, aiding positive outcomes for maximized retention ratings.

Lagos State, Nigeria

★ Addressed customer service enquires quickly and accurately.★ Built rapport with customers through courteous and professional communications.★ Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.★ Input customer information, call notes and personal data onto internal database.★ Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.★ Monitored customer surveys and feedback to develop corrective actions for service-related issues.★ Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.

Port Harcourt, Rivers, Nigeria

★ Conducting customer satisfaction surveys to understand what areas of the company's services need improvements. ★ Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. ★ Curating streamlined email and social media communication mediums for offers updates and much more. ★ Dealing with customer issues and churning out an easy-to-follow solutionmanaging payment and delivery of customer orders. ★ Helping customers choose the right product for their requirements and budgethandling customer concerns and complaints in a timely manner. ★ Informing customers of upcoming promotions or deals. ★ Establishing a positive rapport with all clients and customers in person or via phone. ★ Forming reports based on customer satisfaction statistics and helping their team to develop new skills. ★ Fixing appointments based on the availability of customers and clients. ★ Interacting with customers to ensure they have a desirable and shareable experience.