• Listening to customer requirements and presenting appropriately to ensure their needs or issues are resolved• Maintaining and developing relationships with existing customers in person via calls and emails.• Cold calling to arrange meetings with potential customers to prospect for new business and make sale.• Responding to incoming mails and phone queries.• Acting as a contact between a company and its existing and potential markets.• Advising on forthcoming product… Show more • Listening to customer requirements and presenting appropriately to ensure their needs or issues are resolved• Maintaining and developing relationships with existing customers in person via calls and emails.• Cold calling to arrange meetings with potential customers to prospect for new business and make sale.• Responding to incoming mails and phone queries.• Acting as a contact between a company and its existing and potential markets.• Advising on forthcoming product developments and discussing special promotions.• Liaising with other departments to ensure timely resolution of requests and complains.• Assisting new employees with on work training and company policies. Show less

• Ensuring that each customer receives outstanding customer service, including greeting, acknowledging every customer and maintaining solid product knowledge.• Find out customer needs, recommend, select and help locate the right product and service depending on customer needs so as to make sale and achieve target.• Assisting customers with queries and sell company products such as handsets, simcards, fixed line and internet services.• Ensuring proper documentation is adhered… Show more • Ensuring that each customer receives outstanding customer service, including greeting, acknowledging every customer and maintaining solid product knowledge.• Find out customer needs, recommend, select and help locate the right product and service depending on customer needs so as to make sale and achieve target.• Assisting customers with queries and sell company products such as handsets, simcards, fixed line and internet services.• Ensuring proper documentation is adhered when selling products and services to customers as per the company policy.• Liaising with the concerned back of office departments in assisting customer with complains and requests and following up on this to ensure resolution and customer feedback is done.• Receive and process transactions in cash, debit/credit cards and cheques and process refunds where applicable as per the company terms and conditions. Show less

• Answer guests queries either on phone or in person politely and professionally.• Follow up on customer’s orders, purchase and delivery.• Offer guests an array of hospitality services to increase the value of sales.• Carry out relevant research as required and requested by Customer Care Manager.• Prepare daily, weekly, monthly statistical reports as appropriate.• Operating the till and preparing customer bills.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Create, maintain, and enter information into databases in regards to clients investments portfolios.• Ensure total confidentiality on clients investments and trading.• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents• Maintaining and scheduling of events and meetings.