Account Specialist
Current• Performs pre- and post-Picture Day calls to ensure Picture Day readiness (e.g., confirmations, inquiries)and provide customer support (e.g., inquiries, issues, offerings, pricing), according to Company guidelinesas well as effectively uses resources to research and respond.• Documents customer contacts and situations, such as service-related issues, accurately and in a timelyfashion. Escalates issues or concerns as appropriate.• Follows established scheduling and productivity guidelines to book Picture Days, schedule photographersby analyzing the market and center locations and resolve scheduling issues.• Works with the plant to resolve production issues (e.g., quality, processing), explore and identifysolutions and manage situations.• Ensures effective and timely communication with Photographers, including the photography schedule, toensure preparedness for Picture Day.• Safe-guards all customer, employee and company proprietary and personal information, ensuringcustomer and employee data is kept confidential at all times.• Coordinating 30 photography schedules, routing photographers to childcare centers,contacting centers via telephone to handle customer inquiries, resolve service-related issues and ensureretention.
