Irene Mucklow Email and Phone Number

Secretary to Expert WitnessArranging Claimant appointments across UK Counsel conferences Producing Quantum Medico Legal reportsUpkeep of diary, appointments, trial dates and summons

Manage candidate sourcing for assigned vacancies to ensure that the hiring needs of the business are met. Work with Hiring Managers and Recruitment Business Partners to understand requirements and develop and execute candidate sourcing plans which meet these requirements.

Supporting Director of Sales & Communications, Head of Sales and Head of Marketing & Product Innovation.Responsibility for quarterly campaign events for two Suffolk homes Liaising with the Marketing Managers, Press office and Digital teamMinute taker, report collation and distribution, monthly reporting, diary and travel management

Achievements: During my secondment as CRM my personal scores for the company’s mystery shops at the care home were 99.2% and 95.6%. .I was also part of the team that arranged and exhibited at the Suffolk Show, Ipswich, 27th/28th May 2015 promoting our Suffolk care homes. Over 100 enquiries where generated over the two daysMy role was to support the new builds programme and home team to achieve its sales target of self-funding beds by developing strong links with local health profesionals and the local communityI generated enquiries, provided information to prospective clients by conducting a thorough needs analysis and liaised closely with the home manager to arrange pre-assessments and take the lead on admission day. I visited competitors within a 20 mile radius to understand their offering and prices and used my competitor analysis to update the home manager, regional sales & development manager and marketing managers plus ensuring that any PR opportunities and any publicised events held in the home were used to hone our offering.

I supported the Executive Directors in all activities, as directed, that aided the delivery of focused outcomes for the business and which had a positive impact on performance, ensuring that they were always fully informed of matters and received timely, well interpreted information to assist in decision making and ensure effective action was taken in their absence. I managed operational arrangements in a constantly changing environment and ensured that effective working relationships were in place with all internal (including cross-divisionally) and external stakeholders, customers and service providers I was responsible for collating financial reporting and provide support and collate data as required for the completion of strategic plans for the business. I also prepared and assisted in the production of board reports/approval documentation as required, and in accordance with group corporate governance procedures.