Irene Nielsen Email and Phone Number

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.Answered telephones and transferred calls to appropriate staff members.Receive purchase orders and packing slipsPrepare purchase orders, as necessaryAnswer telephone, route calls to appropriate official and place routine outgoing callsGreet visitors, ascertain nature of business and route visitors to appropriate personPrepare shipping documentation including packing slips, bill of lading, and shipping manifests as per customer requestsSorted and distributed incoming communication data, including faxes, letters and emails.Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Process Affordable Care Act Appeal Applications using EACMS software.Review RA/RI forms for a team of 16 for accuracy and discrepancies. Analyze documents and place appeals in the appropriate workbaskets. Provide guidance, instruction, feedback, and direction to team member questions and concerns. Initiate outbound appellant calls to resubmit Marketplace applications or gather additional information.Complete a quality check on written correspondence for factual information, upload documents into EACMS, and print documents for mailing.

Utilized a multi-line telephone system to respond to inquiries and provide sufficient information to enable individuals to determine appropriate actions needed to obtain benefits or privileges.Helped assist individuals with the preparation of various Social Security and Medicare forms in addition to explaining procedures and processing times. Assisted applicants in status checking of pending claims, developed needed evidence for claims, and resolved errors and delays in order to obtain benefits or fulfill required obligations.Reviewed and maintained knowledge of Social Security laws by continuously monitoring new instructions such as daily Policy Net postings.Provided on-the-job training and mentored groups of new hire employees on all customer service procedures and duties.Followed agency guidelines and applied the rules of Access and Disclosure to properly process inquiries from the public.