* Worked with clients to understand their needs and to agree on scope of consulting projects* Making improvement recommendations and solutions to clients*Guiding clients to implement agreed solutions* Developing and implementing new procedures or training to support the changes proposed* Detecting issues and investigating ways to resolve them

* Drives the innovation and development of new product and services* Assess the industry landscape, reviews existing products and services, and prospects new learning offerings

* Created a new system to capture parents' feedback and compliments in an efficient and timely manner for 21 centres*Tracked and analyzed trends and patterns on feedback* Coached and trained staff on Parents Relations in English and Chinese to strengthen their communication capabilities* Set up Crisis Management Team to review and adapt processes to pandemic conditions* Solved problems through ground-up ideation to generate practical suggestions* Conducted quality assessment on polices and workflow* Coached and trained staff on holistic set up* Brainstormed strategies for growth, positive change and improvementACHIEVEMENTS* Managed 'design- and- build projects to set up new centres including Sengkang and Fernvale flagship campuses, including overall project management, manpower planning, space and classroom planning, actual set-up and pre-licensing* Coached S4K nominees to prepare portfolios for ECDA Award submission, leading to a high-potential staff winning 2021 ECDA's Promising Teacher Award* Led projects such as Closure Dates Training development and other Government Collaboration

* Managed up to 9 preschools with ~150 staff in daily operations, curriculum planning and implementation*Conducted analysis of enrolment figures, financial data, programme evaluation and other information to identify trends, opportunities, and potential problems areas for innovation and improvement*Provided coaching and training to teachers and principals on goals discussion and strategised methods for improvement* Provided leadership for overall coordination, administration, implementation, management, evaluation, and review of child care services, enhancement programmes, policies and proceduresACHIEVEMENTS:* Demonstrated thorough knowledge of licensing and SPARK requirements and achieved bi-yearly license renewal by ensuring centre staff are equipped with the knowledge for accreditation process

*Managed up to 2 preschools in daily operations and curriculum planning and implementation*Mentoring new principals and teachers to understand the curriculum and standard operating procedures*Attend to all stakeholders' concerns including children, staff, families, external partners and political advisors