Managing all aspects of the Messika Boutique daily (46 rue Pierre Charon, Paris):• Sales management: sales, after-sales, clienteling, planning management of all boutique’s staff (5)• Back-office management: listing of references, pricing, cashdesk management, sales product orders, stock management, gifts and wrapping orders (bags, coffrets, pouch)• Merchandising: managed external windows and interior counters directly with Messika VM’s teams• Training: training my team on selling ceremony in respect of Messika’s guidelines, and on products (content provided by Messika after I was trained myself directly at Messika’s HQ)

ARIJE, Boutique ROLEX – 1 month training (cashier, invoicing, orders, clienteling, after-sales services)ARIJE, Boutique MESSIKA (46 rue Pierre Charon) : participated to the boutique opening as sales advisor in June 2021

Part of sales team of Grand Montaigne boutiques (n°42 and n°51 avenue Montaigne). Specialized on Accessories range. Developed relationship, services and sales of my own clients’ portfolio and new clients. Worked on all categories (leather goods, ready-to-wear, watches and jewellery, shoes, fragrance & beauty).

Represented one of the most famous and exclusive French House of Luxury at some of its worldwide fashion flagship stores. Ensuring the brand image at the boutiques, and offering the highest level of after-sales services to the clients:• Management of the customer relationship for the after-sales service (back office and front office)Reception of customers in store (for all after-sales needs), Permanent relation with the customers for the follow-up (deadlines, estimates, expeditions, payments, etc), Update of the customer database• Management of exchanges and repairsVerification of the product's authenticity (control of the product's reference), Realization of simple repairs in store, Permanent relationship with the various repair workshops (accessories, shoes, watches, jewellery, etc), Management of exchanges and credit notes, In contact with the logistics center (shipments, deliveries, etc)