——Customer serviceEstablished the brand "Stay in Hong Kong" to provide one-stop banking services for Hong Kong drifters and increased the market visibility of the Bank.Designed value-added service plans based on the needs of high-net-worth cross-border customers and assisted in providing services such as airport VIP lounges, private cars, and medical care.Assisted in the planning and execution of activities for high-net-worth clients.——Administrative workCooperated with the head office to prepare various materials required by PBC and HKMA.Acted as the contact point for mainland departments to address their inquiries requests promptly.Collected and organized various reports from different teams, and forward them to relevant departments.——Secretarial workManaged and maintained leader’s schedules, appointments, and travel arrangements. Assisted in the preparation of presentations, meeting agendas, and meeting minutes.Coordinated and organized department events, and employee activities.