Irene Vo Email & Phone Number

●Support and communicate with Branch Manager for all aspects of branch operations,including loss control, compliance, audit standards, and staff management● Conduct quarterly cash audits and daily vault reconciliation via internal collaboration toensure ATM, vault, and cashbox balancing● Train and manage total of 20 Associate Bankers on banking transactions, policies andprovide any additional support when needed● Coordinate and schedule maintenance partners for the upkeep of facilities● Monitor branch dashboard and resolve any issues that might occur such as workreturns, fraudulent activity, missing document scan and protocol breach● Organize document retention which are used to follow bank regulations and minimizework returns● Submit necessary forms and verification for non-traditional accounts, such as trusts, toappropriate departments and follow through till approval● Assist customers with transactions and direct to financial advisors if they havespecialized financial needs● Improve customer satisfaction based on surveys by 12%