Front Line Manager
Hamilton, Ontario
Front Line Manager in Customer Care Centre, responsible for supervising, mentoring, training and performance managing a team of advisors in their day to day responsibilities in their respective roles. Answering and tactfully addressing all escalation calls, act as liaison between brokers, clients and service providers, compiling data & completing reports on advisor development. Performing quality audits and technical audits on claim files. Motivating staff and fostering a co-operative and… Show more Front Line Manager in Customer Care Centre, responsible for supervising, mentoring, training and performance managing a team of advisors in their day to day responsibilities in their respective roles. Answering and tactfully addressing all escalation calls, act as liaison between brokers, clients and service providers, compiling data & completing reports on advisor development. Performing quality audits and technical audits on claim files. Motivating staff and fostering a co-operative and harmonious team environmentPreviously a Senior Claims Advisor responsible for investigating, evaluating, negotiating and settling complex automobile, property, bodily injury and accident benefit claims with policyholders, claimants and lawyers. Show less