Irene Yang Email & Phone Number

New York, Ny, Us

Seattle, Wa, Us

Led AWS innovation advisory services practice development and client delivery across several verticals. Advised customers on how to re-imagine, transform, modernize and innovate their business leveraging AWS technology solutions and Amazon's innovation best practices. Designed, sold, and led Client engagements which incubated new products from MVP phase to commercial go-to-market. Productized and evangelized AWS innovation offerings and capabilities collaborating internally with account teams, business development, product, engineers, and partners to scale the practice and revenue. Provided thought leadership and best practices to increase adoption of AWS technology capabilities and shift organization to more modernized ways of working leveraging tools and capabiltiies (e.g. Amazon's Working Backwards mechanisms for product development, design thinking, business model canvas, narratives, lean UX, experimentation, iterative processes) to achieve higher levels of customer delight and business outcomes.

Chicago, Il, Us

Lead solution design in GT's corporate innovation office. Developed new product and digital platform innovations. Notable achievements: 1. Conceived and launched a digital innovation platform which crowdsourced ideas and accelerated the end-to-end innovation journey from ideation to MVP/prototyping thru launch and commercialization.2. Re-imagined a new corporate valuation digital platform which transformed the end-to-end customer experience and service delivery capabilities for conducting valuations.

Dublin 2, Ie

Practice lead advising insurance and banking sector clients on strategic, operational and technology-based transformations and solutions. Examples: Shift to holistic, enterprise view of the customer and their experiences across a portfolio of solutions vs a siloed product-focus. Sales and service center design and transformation. Reimagining customer experience journeys. Enabling intelligent automation workflow capabilities. Core skills: digital transformation, customer experience, CRM, business process and intelligent automation, salesforce effectiveness, data analytics and reporting, marketing and distribution redesign and optimization from sales-to-service. Business Development/Sales: Develop client accounts and identify opportunities to sell and package value-based solutions. Develop pitch decks, proposals, pricing and staffing models. Continually provide thought leadership and innovative, creative solutions. Engagement Delivery: Develop and deliver digital, distribution and marketing solutions to clients’ complex business problems, managing teams of business and technology consultants and architects. Assist Clients develop strategic vision aligning enterprise points of views, define business model and solution options across open ecosystem. Lead ideation and design thinking sessions. Source 3rd party solution providers and design solutions integrating within Client's technology environments, data, and legacy systems. Collaborate with senior stakeholders to conduct current vs future state assessments, benchmark against industry best practices and maturity models, determine target operating models, value-map to KPIs, define go-to-market strategies, transformation roadmap, change management and implementation recommendations.

London, Gb

Pitched and led Client engagements for the private equity sector providing advisory services across the full transaction lifecycle, including merger & acquisition due diligence, integrations, carve outs, divestitures, joint ventures. Focused on pre and post-close strategic planning, operational due diligence, performance improvement, synergy realization, cost reduction, procurement, supply chain/logistics, marketing effectiveness, target operating model, governance, and digital transformation. Covered multiple sectors including financial services, business services, consumer retail, healthcare, manufacturing, technology, etc.

Founded boutique consulting firm advising enterprises, start ups and private equity firms on a broad range of services from rapid product development and launch of new digital platforms/marketplaces, commercial business models, go-to-market strategy, e-commerce, procurement, private equity sourcing, portfolio value creation, technology outsourcing, and business process automation. > Helped launch two start up companies, www.marketingafund.com and familyofficelists.com (the latter was subsequently acquired by familyofficelist.org). Led business development, sales and marketing activities. Developed product offerings, pricing, branding, go-to-market strategies, website/portal functionality, email campaigns, proposal documents and marketing collaterals. > Advisor to large NY private equity firm to establish a cross-portfolio sourcing program and spend management and reporting capabilities. Led a sourcing initiative across portfolio companies which achieved 37% in hard cost savings. Advised on sourcing strategies, PE operating model and identified priority category opportunities to pursue. > Led product and competitive market assessment for a leading accounts payable outsourcing provider to identify and propose product development and functionality enhancements.

New York, New York, Us

Lead for Private Equity Sourcing and Portfolio Operations for a global alternative investment company. Established a post-transaction strategic operations arm focused on fast tracking portfolio company financial and operational performance improvement and accelerating value creation via leveraging and integrating emerging digital and data technologies and numerous saas-based solutions. Identified problems and quickly sized up opportunities to extract value (cost take out, revenue/growth, operational efficiencies, etc), adapting solutions based upon different stages in transaction lifecycle from acquisitions, divestitures and IPOs. Portfolio investment industry sectors ranged from consumer finance, consumer and commercial lending, real estate, senior living-long term care, transportation, hospitality, media publishing, etc. Negotiated over 100 PE level MSAs and affiliate agreements to leverage economics of scale across contracts to change the business model for PE and portfolios.Worked directly with portfolio C-Suite and cross functional leaders to advise, identify, develop and implement strategic and operational process improvement initiatives to drive SG&A cost reduction, portfolio profitability, free up working capital and high impact to EBITDA. Socialized, informed and gained buy in across deal teams on all initiatives. Established cross-portfolio CFO, COO, CIO best practice forums and summits to share successes and replicate across portfolio companies.

VP, Treasury Global Cash Management Implementation Operations and Risk.Managed credit approval processes and cycle time to support sales pipeline and client on-boarding across all US market segments. Oversaw credit and operational risks across global cash management implementation processes. Established daily, weekly, monthly management reports and scorecards against targeted SLAs.> Streamlined client on-boarding and account set up of global cash management products (Payables, Receivables, Liquidity & Investments, etc.) and ensured compliance with bank’s credit risk policies, legal/regulatory and operating procedures. Established implementation controls and KPIs to proactively track, monitor and mitigate risks during critical process checkpoints.> Oversaw and managed a team of 3 credit risk analysts responsible for credit risk approvals and advising sales, bankers, underwriters, implementation and servicing on compliance with bank credit risk policies and implementation control procedures. > Improved sales approval cycle time by 150% while reducing bank credit risk exposures via effective process improvements and risk mitigation strategies. > Key stakeholder of the credit global implementation platform. Defined business requirements and use cases to streamline, integrate and automate Deal Manager workflows. Oversaw workflow systems releases and enhancements.> Led operational risk and self-audit initiatives for the global implementation business unit, standardizing process and procedures across NA, EMEA and ASIA.

VP, Senior Strategic Product Risk Manager, Cards and Emerging PaymentsOversaw product and operational risks across all commercial and consumer retail stored value cards, debit cards and emerging payment solutions, including payroll cards, HSA/FSA cards, toll/transportation, refund anticipation loan, loyalty rewards cards, and giftcards. Advised leadership team and functional heads on all strategic and operational risks, compliance, and audit. Responsible for identifying risks, creating policies and protocols, and co-developing plans to proactively track, monitor, escalate, mitigate, ensure compliance and capture KPIs. Also advised on readiness to launch, vendor management risks, business continuity plans, control self-assessments and audit readiness. Served as senior product risk advisor on New Product Approval Board for payments. Developed a prepaid/debit credit policy to reduce systemic, regulatory, and operational risks while optimizing card product profitability and sustained growth.

New York, Ny, Us

First VP of eCustomer Management hired into Credit Card eBusiness to develop eCustomer strategies, launch innovative online payments and ecommerce product offerings and enable online and email servicing capabilities. Launched Chase's first digital wallet. Black Belt Six Sigma Project Lead for Retail Bank's eCare Center of Excellence which aligned all consumer lines of businesses into one servicing vision. Developed eCare strategic framework and project charters for 5 black belt six sigma initiatives. Served as the project lead for 3 projects: 1) development of JPMC's first enterprise email data warehouse and email capture initiatives 2) co-led launch of secure email messaging platform with Kana/PostX, 3) led Chase Online account profile/preference management. Served as Chief Internet Privacy Officer for Credit Card. Led Internet Privacy Steering Committee in 2000-2001 for Chase Retail Bank, all consumer lines of businesses. Developed firm’s online privacy policies and first email permission marketing guidelines.

Armonk, New York, Ny, Us

Managed integrated marketing communications and interactive marketing for IBM Software eBusiness Solutions. Supported global rollout of DB2/Business Intelligence, eCommerce, Business Transformation, and Web Self-Service. Developed go-to-market strategies for high value market segments, partnering with IBM Global Services and Sales teams to refine value proposition and messaging.

New York, New York, Us

Managed AT&T Consumer Business Services direct marketing campaigns across product portfolio (wireless, cable, satellite TV, and internet) and consumer segments. Developed award-winning marketing strategies for customer acquisition, lead generation, retention, and customer loyalty. Expertise in all forms of advertising media and channels from TV, radio, direct mail, print, telemarketing, IVR, web, email, events. Led strategic partnerships for joint marketing and sponsorships. Received the Hammer Award by Al Gore for an AT&T Mover’s Guide Kit/Program with TMSI and US Postal Service in 1997. https://govinfo.library.unt.edu/npr/library/news/1000hmr.html

Bachelor Of Arts (B.A.), Double Major: Political Science/Comparative Area Studies (East Asia And Western Europe)

Postgraduate Degree, Artificiai Intelligence And Machine Learning

Media And Interactive Marketing Certificate At Management Institute (Continuing Education)