Irene H. Email & Phone Number

Bentonville, Arkansas, Us

Bentonville, Arkansas, Us

Launched and iterated a 'project in a box' - project management templates for use by program managers, project managers, engineers, and product owners.Oversaw the automated cloud provisioning program during a mid-year scope change.Mastered the details of ADE AOP and financial budgeting. Played a pivotal role in establishing the Data Center of Excellence as a program, both as program manager and scrum master.Responsible for the business continuity plan - introduced a new process and tracking system to ensure it's up to date. Assumed leadership of the ECE project intake and initiated a continuous improvement effort to progressively enhance the process. Managed the ECE communications process - fostered new collaborations with the communications team and drafted external communications. Handled a cross-team Mac Mini farm expansion project involving multiple WGT teams, including Project Glass. This project was notable in reducing the hands on time for mini farm updates, saving an estimated 3000+ person hours annually.Strengthened relationships within ECE and across Walmart: co-lead for the Walmart Women in Tech Bentonville chapter - organized events such as a Women in Tech National Women's Month celebration and panel discussion, book clubs, and fireside chats with leadership. Managed the Walmart Women in Tech public relations. Devoted time to personal development, facilitated and participated in book clubs, participated in Toastmasters as Club President and VP of Public Relations to strengthen leadership and communication skills, and explored tools like Wrike to enhance our systems . Prioritized learning and growth: completed a 30/60/90 plan, completed IT courses in accessibility and AI, and completed the second year of the Walton School of Business EMBA program - including a course in global leadership to prepare for serving Walmart internationally.

Bentonville, Arkansas, Us

Taking Enterprise Search and content searching to the next level! Leverages deep user experience and product ownership knowledge and experience to define and manage strategy and business objectives and develop and enhance Enterprise Search, OneDrive, and SharePoint by: • Identifying market opportunities, • Conducting benchmark studies and competitive assessments; • Developing business cases; • Setting objectives and key performance indicators for products; • Developing and managing product roadmaps; • Gathering and documenting requirements; • Collecting and analyzing customer and product data; • Turning customer insights into actionable priorities and initiatives; • Prioritizing product backlog; • Executing on user and business acceptance criteria; • Managing roll out of product features; • Communicating requirements to key partners (for example, Business leaders, User Experience, Engineering, Analytics); • Engaging with key partners to deliver and support initiatives; • Communicating status and insights related to product performance to stakeholders, andStakeholder management.Team management: Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.Compliance: Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Bentonville, Arkansas, Us

Oversees development and maintenance of technology projects to improve digital connected experience for Walmart associates using video and chat collaboration products, including Zoom and conference room technology. • Supported workforce’s unprecedented transition to work-from-home environment, managed projects to enable enterprise’s increase usage of Zoom for virtual collaboration, doubling meeting minutes and increasing net promoter score (NPS). • Leverages knowledge and experience in Microsoft Teams and video tools to evaluate Teams product for Enterprise. • Lead project rollout to enhance video collaboration on virtual desktop infrastructure (VDI) experience to digital workspaces. • Leads process improvement initiatives in agile and traditional project management framework, used Six Sigma methodology. • Controls communication efforts to gather customer feedback and inform end-users of offerings and new releases.

Spearheaded cross-hospital, multi-disciplinary projects to cultivate environment conducive for increased workforce efficiency, compliance and productivity. • Spearheaded efforts to support hospital in gaining Federal recertification, worked with executive, middle and line staff to achieve regulatory standards. • Obtained HIPAA compliant space for occupational therapy in conjunction with process improvement efforts, implemented ligature risk assessment project and new ward staffing model and plan to mitigate risk of legal penalties and fines.

San Francisco, Ca, Us

Directed user-experience projects to drive enhance usability of website and brand development initiatives during start-up phase. • Enabled integration of Salesforce customer and lead relationship system with external website, utilized APIs between website and Salesforce to facilitate distribution channels; coordinated with Salesforce engineers, vendors and Gothic Gin staff. • Evaluated usability of websites and branding materials for Gold Medal winning Gin brand. • Leveraged research and analysis of marketing environment to aid leadership’s understanding brand’s placement and preparation of strategic approach to website and marketing.

Olympia, Wa, Us

Managed user-experience program and projects from conception to close-out; controlled all aspects of team and vendor management, budget management, scheduling, stakeholder management, risk management, and presenting results. Executed roles as Chair, Voice of Customer Committee and Board Member, Data Governance. • Drove completion of content audit project, audited top 50 most visited web pages, created new content patterns and measures and increased customer satisfaction in under-performing content by 13%. • Developed and published organization’s user-experience standards; collaborated extensively with software developers, systems engineers, information systems leadership, and business stakeholders to ensure alignment amongst cross-functional groups. • Built top talented user experience team, expanded team from half-time FTE to 6; administered in-house user-experience training, eliminated need for external consultants. • Conceptualized user-account portal, License eXpress, and promoted concept to executive leaders, served as Product Owner on agile team to create portal; enabled Washington State residents to manage license and IDs in 1 location on PC or mobile device. • Managed intranet redesign and content management migration project while managing daily operations of user experience team; structured complex, open-source intranet with Active Directory integration and distributed contributors. • Created methods for analyzing customer satisfaction and apply data findings to improve services and products, improved customer survey comments from negative 55 – 60% satisfied to positive +80%; owned multiple agency strategic measures.

Executive Mba Candidate, Business

Product Management Certification, Information Technology

Project Management Certificate, Project Management

Certificate, Storytelling And Content Strategy

Certificate, Lean Six Sigma Greenbelt Certification

Masters Certificate, User-Centered Design

Certificate, Web And Multimedia

Bachelor Of Arts, Multimedia And Cultural Studies