Irene Lopez

Irene Lopez Email and Phone Number

Solution Consultant II at UKG @ UKG
ipswich, suffolk, united kingdom
Irene Lopez's Location
Tavares, Florida, United States, United States
Irene Lopez's Contact Details

Irene Lopez personal email

n/a
About Irene Lopez

An exceptionally well organized technology specialist leveraging project management, communication, and 20 years of customer service experience. Currently specializing in benefits administration technology with an educational background in IT and experience in various software implementations and support.

Irene Lopez's Current Company Details
UKG

Ukg

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Solution Consultant II at UKG
ipswich, suffolk, united kingdom
Website:
ukg.co.uk
Employees:
6024
Irene Lopez Work Experience Details
  • Ukg
    Solution Consultant Ii
    Ukg Jan 2023 - Present
    Remote
    Ensure high customer satisfaction and retention for new or at-risk accounts by providingproactive product support, training, and system optimization recommendations. Promote bestpractices and foster strong business relationships.- Provide product functionality expertise, best practices, and technical support to customersand internal resources to boost adoption and utilization.- Document engagements, create and maintain client action plans for longer engagements,and regularly update internal stakeholders and customers.- Collaborate with internal teams and external partners to resolve customer concerns andensure the continued use of the UKG Pro platform.- Communicate effectively to build rapport with partners and attend training to stay currenton product features.- Understand and implement UKG’s business strategy to encourage customer retention andenablement.
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  • Circulo Management Llc
    Creative Project Manager
    Circulo Management Llc Aug 2020 - Mar 2024
    Leesburg, Florida, United States
    Directed and executed creative projects for individuals and small businesses, encompassingprofessional photography, web/print production, and multimedia design services.
  • Pes
    Data & Technology Manager
    Pes May 2022 - Dec 2022
    Remote
    Built, mentored, and motivated a high-performing team of Data & Technology Specialists.Conducted regular meetings with project teams, management, and team leaders to reviewproject statuses, provide product recommendations, and resolve issues.- Managed implementation project pipeline and prioritization process.- Supported Data & Technology team by assisting with troubleshooting system issues inPlanSource, bswift, Ease, and Employee Navigator.- Educated clients and internal teams on best practices in benefits administration systems.- Improved client and broker retention for at-risk accounts through responsivecommunication and proactive resolutions.- Demonstrated benefit administration systems to potential clients and brokers.
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  • Pes
    Senior Technology Specialist
    Pes Apr 2022 - Jun 2022
    Remote
    Owned and managed multiple implementation projects simultaneously, providing comprehensive support to customers in various benefits administration systems and assisting with annual renewals. Regularly met with clients and internal teams to review project statuses, ensuring client satisfaction.- Managed project timelines and system configurations.- Provided troubleshooting support for system issues in PlanSource, bswift, Ease, and Employee Navigator.- Educated clients and internal teams on best practices in benefits administration systems.- Enhanced client and broker retention for at-risk accounts through responsive communication and proactive solutions.- Collaborated with brokers, insurance carriers, and vendors to gather necessary information for implementation projects and support existing clients.
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  • Pes Enrollments
    Technology Specialist
    Pes Enrollments Sep 2021 - Apr 2022
    Remote
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  • Plansource
    Benefits Administration Implementation Project Manager & Configuration Analyst
    Plansource Sep 2018 - Aug 2020
    Orlando, Florida
    Successfully managed and led multiple implementation projects concurrently. Consistentlychosen by management for special and complex projects due to my reputation as a topperformer and a track record of zero client escalations.- Adhered to the implementation project timeline, ensuring timely deliverables from allparties.- Created, tracked, and reported the project timeline, milestones, deliverables, anddeadlines.- Led implementation projects, collaborating with internal teams, clients, brokers, andPlanSource partners.- Assisted with PlanSource system configuration, troubleshooting, and testing withConfiguration Analysts.- Conducted client admin training and created user training documentation, supportingclients during open enrollment to ensure smooth transitions to ongoing support.
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  • Dex Imaging
    Solutions & Applications Specialist
    Dex Imaging May 2014 - Aug 2018
    Orlando, Florida Area
    Solutions & Applications Specialist - May 2016 - August 2018Specialized in implementing and supporting print, scan, and document management solutionsacross North and Central Florida.- Participated in client pre-sales meetings to analyze current processes and recommendoptimal software solutions.- Managed and executed software implementation projects to successful completion.- Trained administrators and end-users on software functionality, ensuring high levels ofcustomer satisfaction.- Developed user-friendly guides and troubleshooting procedures for clients.
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  • Dex Imaging
    System Engineer
    Dex Imaging May 2014 - Apr 2016
    Orlando, Florida, United States
    Provided IT support across diverse network environments for multi-function printers.- Set up and resolved network issues for various multi-function printers including Kyocera, Konica Minolta, Canon, and HP.- Configured printers to print and scan over wired and wireless networks.- Troubleshot and fixed printing/scanning issues, ensuring excellent customer service.
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  • Florida Realtors
    Technology Analyst
    Florida Realtors Jul 2013 - May 2014
    Orlando, Florida Area
    Delivered technical support and outstanding customer service to real estate members in a call center environment.- Remotely troubleshot issues on Windows and Mac operating systems.- Resolved a range of issues, including virus/malware removal, Microsoft Office support, network connectivity, email configuration, mobile device, printer/scanner connectivity, and web browser problems.- Supported real estate-related websites and collaborated with local realtor associations to resolve membership issues.
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  • Wells Fargo
    Lead Teller
    Wells Fargo Aug 2011 - Jul 2013
    Orlando, Florida Area
    Supervised a team of six tellers, managing complex transactions and ensuring daily balance of cash drawer and main vault.- Coached tellers to meet sales goals and deliver exceptional customer service.- Created teller schedules and managed office supply orders for the branch.- Provided excellent customer service while processing transactions.- Efficiently handled both drive-thru and walk-in customers.- Promoted financial products and services to meet customer needs.- Consistently exceeded sales and service goals, benefiting the store and the company.
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  • Cosupro
    Network Administrator
    Cosupro Jun 2012 - Dec 2012
    Orlando, Fl
    Oversaw the creation and management of a virtual server and network of computer systems.- Installed and configured a Windows 2008 virtual server using VMWare ESXi.- Set up multiple Windows OS workstations and established a WAN environment.- Conducted maintenance and resolved technical issues for both network and workstations.
  • Fairwinds Credit Union
    Financial Services Representative
    Fairwinds Credit Union May 2008 - Jul 2011
    Orlando, Florida Area
    Opened new accounts, resolved complaints, and assisted with loan and account inquiries.- Completed and closed consumer loan applications.- Delivered exceptional customer service to credit union members.- Acted as manager on duty, overseeing opening/closing procedures and supervising tellers.- Coached tellers on sales and referral techniques.- Assisted in training staff on new policies and procedures.
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  • Officemax
    Impress Print & Document Services Associate
    Officemax Jun 2003 - May 2008
    Orlando, Florida Area
    Fulfilled print and document jobs for customers, managing various printers, copiers, fax machines, laminators, binders, and cutting machines.- Edited and printed documents using Microsoft Office and Adobe software.- Answered multi-line phones for customer inquiries and price quotes.- Processed customer orders for ImPress services and logged them accurately.- Followed up on orders to ensure customer satisfaction.- Handled transactions and balanced the cash drawer daily.- Assisted customers with electronic and office products, providing education on features and benefits.
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Irene Lopez Skills

Customer Service Microsoft Office Troubleshooting Networking Training Windows 7 Sales Outlook Management Uniflow Papercut Call Centers Team Building Retail Microsoft Excel Customer Satisfaction Leadership Software Documentation Windows Server Windows Vpn Microsoft Word Team Leadership Vmware Banking Budgets Cash Handling A+ Inventory Management Account Management Strategic Planning Printers Finance Process Improvement Project Management Loans Business Analysis Coaching Performance Management Vendor Management Talent Acquisition Printer Support

Irene Lopez Education Details

Frequently Asked Questions about Irene Lopez

What company does Irene Lopez work for?

Irene Lopez works for Ukg

What is Irene Lopez's role at the current company?

Irene Lopez's current role is Solution Consultant II at UKG.

What is Irene Lopez's email address?

Irene Lopez's email address is il****@****ing.com

What schools did Irene Lopez attend?

Irene Lopez attended Valencia College, Olympia High School.

What skills is Irene Lopez known for?

Irene Lopez has skills like Customer Service, Microsoft Office, Troubleshooting, Networking, Training, Windows 7, Sales, Outlook, Management, Uniflow, Papercut, Call Centers.

Who are Irene Lopez's colleagues?

Irene Lopez's colleagues are Ruben Garcia, Cayden Conrad, Sunil Samanta, Jacob Terry, Tammie Clendenen, Mba, Jalpa Rathod, Neha Sinha.

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