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Irene Caprio Email & Phone Number
Project Manager IT
at
Florence Consulting Group
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Project Manager IT
Location
Florence, Italy Metropolitan Area, Italy
Company size
Who is Irene Caprio? Overview
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Quick answer
Irene Caprio is listed as Project Manager IT at Florence Consulting Group, a with 187 employees, based in Florence, Italy Metropolitan Area, Italy. AeroLeads shows a matched LinkedIn profile for Irene Caprio.
Irene Caprio previously worked as Project Manager Junior at Florence Consulting Group and Key Account - Customer Success at Qapla' - Tracking=Marketing². Irene Caprio holds Certificazione Prince2, Project Management from People Cert - Axelos.
Company email context
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Florence Consulting Group
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Profile bio
About Irene Caprio
"Auch aus Steinen, die einem in den Weg gelegt werden, kann man Schönes bauen. "(Goethe) Commitment is what characterizes me in every area of life, from work to sport. I am Irene, a 29-year-old lady who believes that energy is a superpower.I never stop: after graduating in Physical Sciences and Technologies at the University of Florence, I started working in a company and in the meantime decided to do a Master's degree at Stogea Business School. I worked in a field related to e-commerce and marketing at Qapla and I took courses on project management, marketing, and some transversal knowledge.I am always on the move, between physics and studying new languages, convinced that multidisciplinarity is a skill to be cultivated and developed. The union of existing elements that are only apparently different from each other.
Current workplace
Irene Caprio's current company
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Florence Consulting Group
7 roles
Irene Caprio work experience
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Project Manager Junior
CurrentCoordinare progetti complessi definendo attività e milestone per garantire una precisa implementazione. Sorvegliare costantemente lo stato di avanzamento, comunicare in modo efficace con il team. Analizzare requisiti, sovrintendere implementazioni e gestire risorse per ottenere risultati di eccellenza. Porre attenzione ai dettagli nella documentazione accurata e nella redazione di report dettagliati. Contribuire al successo di progetti digitali innovativi nel contesto avanzato del project management.
Dec 2022 - Present
Key Account - Customer Success
Is responsible for accompanying the customer in their journey from onboarding to retention and expansion. Develops and manages the relationship with the customer. Proactively suggests new solutions to customers and ensures that the customer continues seeing value in our products as they use them. Communicates always in a clear manner throughout the various phases of the customer journey. Communicates with the Product Team the requests and the bugs coming from customers in order to create products that meet the needs of our customers and that are in line with the changing developments of the market. Communicated upsell and cross-sell opportunities to Account Management and collaborates in order to sustain the customer’s growth. Collaborates with Sales to make the transition from acquisition to success as smooth as possible. Collaborates with Customer Support in order to provide key customers an excellent customer experience.
Oct 2021 - Dec 2022
International Customer Support Senior
Training:- Online Onboarding to B2B customers on the functionality of Qapla's SAAS platform by introducing the company's processes and culture according to the customization of the business offer and the different CMSs of the customers by handling critical linking issues between the platforms firsthand.- Induction Training for newly hired staff on company positioning and product functionality by answering questions and clarifying critical points in the industry.- Training, support, and coordination of junior team members.After-sales technical support:- Focus on customer satisfaction in using Qapla - in cooperation with the otherCustomer Success and Solutions Deployment departments.- Technical customer support for Qapla software, via a CRM ticketing system, and troubleshooting to manage severity and impact.
Jan 2021 - Dec 2022
Customer Service Specialist And Sales Support
- Technical assistance to hospitals (B2B) and final patients (B2C).- Corporate training and daily interface with the foreign headquarters (English language).- Preparation of technical and administrative documentation for tenders.- Administrative management of orders, shipments and quotations.
Jan 2017 - Jan 2021
Customer Service
- Order and logistics management.- Interface with the public through telephone assistance.- Quality control of the finished product.
Jan 2016 - Dec 2016
Optometrist
Ottica 4 Eyes Srl
- Order and logistics management.- Interface with the public through telephone assistance.- Quality control of the finished product.
Oct 2014 - Oct 2015
Team & coworkers
Colleagues at Florence Consulting Group
Other employees you can reach at florence-consulting.it. View company contacts for 187 employees →
LC
Luca Calvaresi
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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NS
Niccoló Sponza
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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KK
Katrina Kalitseva
Colleague at Florence Consulting GroupPesaro, Marches, Italy
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AG
Aurel Gjonaj
Colleague at Florence Consulting GroupFlorence, Italy Metropolitan Area, Italy
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MB
Mindy Brown
Colleague at Florence Consulting GroupNoxon, Montana, United States
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GB
Giacomo Baglioni
Colleague at Florence Consulting GroupSesto Fiorentino, Tuscany, Italy
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FB
Flavio Bruzzone
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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LC
Lucia Catte
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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AL
Alessia Lelli
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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AF
Alfredo Fiore
Colleague at Florence Consulting GroupCosenza, Calabria, Italy
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Luca Calvaresi
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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NS
Niccoló Sponza
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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KK
Katrina Kalitseva
Colleague at Florence Consulting GroupPesaro, Marches, Italy
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AG
Aurel Gjonaj
Colleague at Florence Consulting GroupFlorence, Italy Metropolitan Area, Italy
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MB
Mindy Brown
Colleague at Florence Consulting GroupNoxon, Montana, United States
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GB
Giacomo Baglioni
Colleague at Florence Consulting GroupSesto Fiorentino, Tuscany, Italy
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FB
Flavio Bruzzone
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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LC
Lucia Catte
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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AL
Alessia Lelli
Colleague at Florence Consulting GroupFlorence, Tuscany, Italy
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AF
Alfredo Fiore
Colleague at Florence Consulting GroupCosenza, Calabria, Italy
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6 education records
Irene Caprio education
Certificazione Prince2, Project Management
People Cert - Axelos
Complete Course, Project Management
German Language, German Language And Literature
Deutsches Institut Florenz
Email Marketing, Marketing
Digital Update
Executive Master - Hr Specialist, Hr Specialist / Recruiter
Stogea Business School
Bachelor'S Degree, Physical Sciences And Technologies, 107/110
FAQ
Frequently asked questions about Irene Caprio
Quick answers generated from the profile data available on this page.
What company does Irene Caprio work for?
Irene Caprio works for Florence Consulting Group.
What is Irene Caprio's role at Florence Consulting Group?
Irene Caprio is listed as Project Manager IT at Florence Consulting Group.
Where is Irene Caprio based?
Irene Caprio is based in Florence, Italy Metropolitan Area, Italy while working with Florence Consulting Group.
What companies has Irene Caprio worked for?
Irene Caprio has worked for Florence Consulting Group, Qapla' - Tracking=Marketing², Oticon Medical, Essilor, and Ottica 4 Eyes Srl.
Who are Irene Caprio's colleagues at Florence Consulting Group?
Irene Caprio's colleagues at Florence Consulting Group include Luca Calvaresi, Niccoló Sponza, Katrina Kalitseva, Aurel Gjonaj, and Mindy Brown.
How can I contact Irene Caprio?
You can use AeroLeads to view verified contact signals for Irene Caprio at Florence Consulting Group, including work email, phone, and LinkedIn data when available.
What schools did Irene Caprio attend?
Irene Caprio holds Certificazione Prince2, Project Management from People Cert - Axelos.
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