Supported Corporate, G&A, Product/Tech Ops and Real Estate & Capital ExpendituresKey accomplishments:o Over the course of two years, reduced Real Estate Portfolio by ~50% resulting in $20M run rate savingso Partnered with Real Estate team to develop strategy to negotiate early termination of SFHQ and field office contracts resulting in 10% baseline savingso Performed peer benchmarking of capital expenditures and resulted in revision of global standards to decrease operating expenses and realign company build out standardso Developed recurring process to provide Product leadership with visibility into Engineering headcount allocation by product and monitor key metrics to ensure product roadmap deliveryo Developed benchmarking metrics to compare Zendesk with other peer cloud-based SaaS companies, which was used to targets and provided the executive team with long term goals.

Supported Corporate, G&A, R&D and MarketingKey Accomplishments:o Analyzed LTV of customers of varying acquisition sources to validate mobile product adoption program fundingo Established business partner relationship between FP&A and the business

Create and maintain financial models and create ad hoc reports to enable more effective planning, budgeting, forecasting.

The Defense Contract Audit Agency, under the authority, direction, and control of the Under Secretary of Defense (Comptroller), is responsible for performing all contract audits for the Department of Defense, and providing accounting and financial advisory services regarding contracts and subcontracts to all DoD Components responsible for procurement and contract administration. These services are provided in connection with negotiation, administration, and settlement of contracts and subcontracts. DCAA also provides contract audit services to some other Government Agencies.