Irene Hoang Email & Phone Number

South San Francisco, California, Us

Napa, Ca, Us

Palo Alto, Ca, Us

Sunnyvale, Ca, Us

Responsible for the entire Sales Systems portfolio, working closely with the technical teams and cross-functional partners to ensure projects are delivered on time to meet LinkedIn and the Global Sales Organization goals. Setup PMO KPIs to measure the portfolio starting with prioritization through deployment and benefit realization. Streamline business processes leveraging Salesforce CRM, balancing business need and system customization to ensure scalable solutions.

Sunnyvale, Ca, Us

Sales Systems liaison to deliver on key strategic, cross-functional programs to meet LinkedIn's long term goals working with Engineering, Product, Finance, Legal, Global Customer Organization, and Global Sales Organization. Develop and own Quarterly Project Prioritization to ensure we have a balanced portfolio and are working on the projects that will deliver the most value to the business. Lead, motivate, and build a team of Program Managers that have a dual role of Project Manager and Business Process Architect. Setup Project Management standards to ensure a consistent methodology for delivering projects.

Sunnyvale, Ca, Us

Lead, mentor, motivate, and grow a team of Business Process Architects responsible for aligning the Global Sales Organization strategy, business process and business capabilities to get a complete view of the business as-is and the way it should be, leveraging Salesforce.com. Setup and enforce standard Business Architecture processes and documentation for capturing the key views of the business. Engage with a cross-functional team to redefine the end to end Product Compliance process with a target to bring in $22 Million in revenue in 2016.

San Jose, Ca, Us

Lead the reporting teams to provide a scalable reporting solution that supports transaction, operation, and analytical information across Customer Support domains and to drive globally consistent reporting. Also, engage with a cross-functional team to redefine the global Customer Support strategy for offering personalized customer service. Responsible for hiring, managing, and developing a global team of reporting Business Systems Analysts; leveraging a blended offshore model to deliver on our commitments to the business.

San Jose, Ca, Us

Manage a team of Reporting Business Systems Analysts across multiple locations who are responsible for all Customer Support analytical reporting used to monitor eBay’s call centers and to enable data driven solutions to improve the overall customer service experience. Managed and maintained the reporting and data warehouse roadmap; driving resource planning across multiple reporting teams to deliver on our commitments.

San Jose, Ca, Us

Reporting lead working with users to define new metrics, perform system analysis, and design new reports to help business make data driven decisions to help improve customer support. Mentored and trained new employees, with direct oversight of contractors.

San Jose, Ca, Us

Rapidly promoted due to strong performance. Made the transition from a Java Web Developer to Business Systems Analyst to managing a team. Manage a team of developers who are responsible for a custom application used to manage manufacturing planning from Wafer Start through Assembly and Final Test forecast along with developing a custom reporting system. Implement a new Java web-based Instruction System used to send Sort and Assembly instructions to Vendors. Project manager for backend operations on B2B implementation for Vendor Transactions / Oracle 11i OSFM implementation. Lead the Java portion of the e-business web site and work closely with users to gather business requirements and maintain SOX compliance and monthly auditing.

Bs, Eecs

Mba