Welcome to read more about me! Email: irene.hiltula(a)gmail.comVersatile experience in customer service and in tourism industry, practised in tailoring and selling high end service packages. Areas of expertise:- Production of high quality customer experiences- Managing complex processes in calm and professional manner, solving problems in a diplomatic way- Focused in selling and providing good customer service, let´s not forget follow up - highly customer focused and service oriented attitude- Purchasing of products and services; a good negotiator and planner- Creating and selling themed travel products (outbound operations for tour operator), experience in co-working with European incoming agencies eg. in Austria, Slovenia and Ireland.- Incoming and DMC operations in Northern Finland- Trained to design new travel products My strong education and rich working experience make me a right person and choice for different fields of operations.Experience design is the field I would like to learn more from since I find customer paths and customer experiences in the tourism sector very interesting.I like being part of dynamic working environment and I am an active, interested and good-humored part of the team.Avainsanat: Asiakaspalvelu, myynti, matkailu, palveluiden osto, matkapakettien räätälöinti ja tuotanto, matkailumuotoilu, kokemuksen muotoilu, työkielinä suomi ja englanti💎Innostaja 💎Räätäli 💎Toimeentarttuja 💎Järjestäjä 💎Kannustaja