Irene Jimenez Diaz Email & Phone Number

Greater Madrid Metropolitan Area

Greater Madrid Metropolitan Area

Reporting to the Global Customer Experience VPMain achievements:Defining our CX vision, pillars and principles.Developed and implemented the One Zoetis CX culture, creating a consitentt experience accross markets and business units

Greater Madrid Metropolitan Area

Reporting to the Global Customer Experience VPMain achievements:Implemented the global NPS measurement program that helped identify the customer moments that matter and focus resources and budget on critical customer interactions.Streamline the Voice of the Customer Program across marketsDevelop several customer journey maps to support new product.

Greater New York City Area

Reporting to the CX, Digital and Loyalty VPMain achievements:Set up the voice of the customer program for the US market establishing the tools and the processes to create a culture of using the customer feedback to better to improve the customer experience.Develop the customer experience measurement program.Manage a direct team of 2 colleagues

Greater New York City Area

Reporting to the Commercial Center of Excellence VPMain achievements:Led the Customer Service Experience project with a cross functional team of 25 colleagues. I created the business case for the leadership team and implemented the new processes and tools across 5 customer service teams (140 colleagues) and 650 sales reps. This project helped us create a.

Greater New York City Area

Reporting to the Continuous Improvement DirectorMain achievements:Improved the time to pay our speakers (customers) and vendors by 50%. Define and implement the new Billing customer service model under the commercial center of excellence.

Montreal Y Alrededores, Canadá

Reporting to the VP of US Business OperationsMain achievements:Lead the customer communication during the SAP implementation including internal customer facing colleagues and external customer communication.Design of the Job Competency Model for US Business Operations group.

Madrid Area, Spain

Reporting to the Commercial Planning DirectorMain achievements:Transformed the commercial organization from a products based org to a customer segment based org. The project helped the field agents better know their customer segment and provide more customized solutions to the customer. The idea was mimicked by the competition.Defined, developed and.

Madrid Area, Spain

Reporting to the Cement Commercial Vice PresidentMain achievements:Developed and executed the Customer Relationship Management strategy.Control the execution of the commercial processes.Led the SAP migration for the Commercial Area.Lead the continuous training of the cement commercial team of 45 sales agents. Supported the commercial tools and processes by.

Madrid Y Alrededores, España

Reporting to the Marketing DirectorMain achievements:Developed the Commercial Intelligence project for the cement division implementing new roles, processes and an in-house crm tool across all the sales regions. Due to the success of the project it was scaled to other CEMEX countries. Led the Business Intelligence project that defined and deployed.

Madrid Area, Spain

Reporting to the Customer Accounting DirectorMain achievements:Launched the securitization program which allowed the company to convert the account receivables into very competitive credit.

Madrid Area, Spain

Reporting to the CFO, I performed accounting and finance duties

Bachelor'S Degree, Economy And Econometrics

Especializada en econometria y economia cuantitativa.

Master'S Degree, Financial Analysis

Six Sigma Green Belt Certification