Irene Macapinlac Email & Phone Number

Rozelle, Nsw, Au

Bella Vista, New South Wales, Australia

Sydney, Australia

Lead and guide the work of employees. Designing business strategies and managing all day-to-day operations to guarantee company efficiency.Responsibilities included:* Assess and identify new opportunities for growth in current and prospective markets.* Establish the company’s goals and objectives.* Recruit and train new employees.* Perform regular employee evaluations to determine areas of improvement.* Design business strategies and plans to meet the company goals.* Make sure that the company has sufficient resources such as personnel, material, and equipment.* Develop a comprehensive company budget and perform periodic budget analyses.* Ensure all company activities adhere to legal guidelines and policies.* Assess overall company performance.

Sydney, Australia

Provided administrative and clerical services and was the direct assistant to the Managing Director.Responsibilities included:*Answering phone calls and direct calls to appropriate parties or take messages;*Recorded minutes of meetings*Conducted research, compiled data, and prepared papers for consideration and presentation by executives*Made travel arrangements for executives*Assisted in basic website updates, prepared email marketing campaigns*Calendar management*Project management

Sydney Area, Australia

As a personal assistant, I worked with the CEO, assisting with growing the company. I worked independently to plan, coordinate and organise projects. I supervised, mentored and developed the virtual staff, calendar management, created processes for virtual staff to follow, created invoices, market research, organising/attending networking events.

Philippines

As an Email/Chat Customer Service Agent I was the primary point of contact for our customers and are the key to the company's success. I spent my time communicating with customers over email and chat support, providing assistance. I utilized my communication skills to determine/solve customer issues or needs, and use my interpersonal skills and techniques to solve each email/chat with a positive resolution.

Working closely with the executives of the company and with the clients who trust us with their business.Responsibilities included: • Handling funds and account problems for clients. Reassuring clients that their money is being handled correctly and in a way that benefits them the most.• Making sure all operations run efficiently and that all clients are at ease.• Clearing up misunderstandings or miscommunications and to make sure everyone knows exactly what’s going on at all times.• Showing up and participate to all company meetings. • Oversee new projects and make sure deadlines are being met. Must consider how any contract or deals made now will affect the future of the company.

Moorebank

Administration Office Support• Work processing, data entry• Telephone operations – answering phones, sourcing items and donations• Assisting in sourcing donations and prizes/items for events• Hands on admin support - filing, photocopying, faxing, mail outs, magazine distribution• Stock take, arranging storage rooms, cleaning and organising of sections within departments• Contributor / moderator to online forumNurtureGroup – PlayGroup• Assistance in setting up for fortnightly playgroup• Organising group activities• Organising refreshments for parents/carers and children• Supervising children and activities

Sydney, Australia

Worked backstage on several fashion events

Software Engineering Immersive

Diploma, Management

Certificate Iii, Fashion Visualisation