Irene Kuipers Email & Phone Number

San Francisco, Ca, Us

Pleasanton, California, Us

- Leading a dynamic team to foster thought leadership across the organization, championing innovative solutions and driving strategic initiatives.- Directing the implementation of three large-scale data collection instances tailored for industry-specific data, bolstering sales cycles and empowering marketing and analytics teams to monitor trends and demonstrate industry expertise.-Initiating the development of an advanced satisfaction scoring system leveraging NLP elements, customized for speech, chat, survey, and email data, delivering clients a unified score for comprehensive omni-channel data analysis.- Managing and optimizing the Best Practice Text Analytics Sets adopted by over 90 software clients each quarter, overseeing more than 300 installations annually, ensuring continual relevance and efficacy in meeting client demands.

Pleasanton, California, Us

- Established the Senior Solutions Manager role, pioneering the expansion of the Best Practice Starter Kit Topic Sets and achieving a tenfold increase in offerings within one year across 15 languages. These initiatives were instrumental in Medallia receiving the prestigious Forrester Text Analytics Award in 2022.- Managed a large budget to enhance project scope and effectiveness, developing quarterly roadmaps to secure Product buy-in and budget allocation. Directed a vendor team handling up to 70 deliverables per quarter with 20 resources, fostering stakeholder engagement and ensuring alignment across departments.- Coordinated cross-functionally with Product, Professional Services, Marketing and Sales Solutions teams to develop industry-specific hierarchies across diverse data sources including contact center, social media, surveys, and speech analytics.

Pleasanton, California, Us

- Overseeing a diverse client portfolio across industries to implement and service Text Analytics and Social Platform tools. - Proposed conceptual technical solutions within agile environment and made changes based on client feedback.- Authored internal blogs providing technical and workflow guidance, enhancing team knowledge and efficiency.

Pleasanton, California, Us

- Assisting in implementations and configurations, driving enhancements for text analytics projects.- Mastered expertise in text categorization and played a key role in shaping industry best practices and driving product feedback initiatives.- Analyzed data and creating workflow enabling our clients to identify trends, successes, and areas needing improvement in their customer feedback data.

• Analyzing, tracking and reporting the content accuracy and visual quality of advertisements.• Reviewing and evaluating the effectiveness and relevance of advertisements.

Oakland, Ca, Us

• Part of International Data Evaluation team. • Evaluate Ask.com’s site experience in Dutch and make recommendations for improvements.• Conduct market research to help inform business and product development efforts.• Help translate marketing materials.• Conduct various language analyses.• Assist with other localization and internationalization projects.

• Provided Dutch Translation and Localization services to San Francisco Bay Area and International clients (websites and other content).• Quality Assurance (QA), edited and proofread translated content.• Collaborated with global, multi-location team of freelancers on multiple concurrent projects. • Translation and Localization of customer documents, websites and other content.

Schiphol, Nl

• Informed customers, provided information about different products and setting up sales leads.• Settled and administered complaints.

Bachelor'S Degree, Social Work

Essentials Of Human Resource, Hr

Havo