Irene Laudeman, Ph.D. Email and Phone Number
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Irene Laudeman, Ph.D. personal email
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Visionary customer experience, product, program and marketing leader offering a wealth of experience in strategic planning, product innovation and program and process design and implementation. Is adept at designing forward-thinking organizational, program and product strategies.CORE COMPETENCIESStrategic Planning - Product Innovation - Customer Insight - Program Development – Program Implementation - Process Redesign - Client/Vendor/Partner Relations – Global Team Management – C-Level Executive Engagement
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Pastor For Spiritual FormationCathedral Of TherockiesBoise, Id, Us
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DirectorOrthofx Oct 2018 - PresentFremont, CaLead the customer experience across all consumer and professional touch points including web properties, packaging and customer care. Provide marketing leadership for the professional channel.
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PresidentIlaudeman, Llc May 2011 - PresentSilicon ValleyI. Laudeman LLC is a marketing research consultancy offering a range of services in strategy, product innovation, process and system design, customer insight research and customer experience design and evaluation. A deep and broad knowledge of basic research approaches and a passion for exquisite customer experience provide a foundation for the approach that I take in all my consulting engagements. I developed and refined my skills in strategic planning, product innovation customer insight research in my graduate studies in psychological research at UC Berkeley followed by ten years as a NASA researcher in Human Factors. Since my move to the private sector in 2000, I have worked with a wide range of Silicon Valley companies with a particular focus on start-ups.
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Sr. Product Manager, Customer Experience,Align Technology May 2007 - May 2012ALIGN TECHNOLOGY — San Jose, California **Fully accountable for directing customer experience across all touch points, including Web portal, desktop applications, out of box experience and customer care. Coordinate usability and customer insight research, leveraging results to recommend product and customer satisfaction initiatives for consumer and professional channels. Liaise with C-level executives to gather funding and support for new programs and report progress of existing programs. Assemble, guide and coach team of seven user experience and business analyst professionals. Employ a range of methodologies, such as ethnographic, focus group and qualitative small group via Web conferencing and quantitative online approaches. Act as point-of-contact regarding all customer research. Partner with design firm and local / remote development and test teams to conceptualize and deliver designs with minimal loss of resolution in initial design concepts. Pursue, negotiate and manage vendor relationships. -
Senior Product Manager For Usability & Human Factors / Manager Of Requirements & Program ManagementPolycom Jun 2005 - May 2007POLYCOM, INC. — San Jose, California **Conceptualized, implemented and managed user experience for all voice products, including VoIP, video conferencing and traditional phone offerings.Oversaw requirements development and management for video conferencing management product line. Formulated and managed heuristic analyses and usability studies of existing products. Devised new interface design specifications for VoIP phone and video phone product lines. Coordinated team of requirement engineers, support engineers, program managers and technical writers in developing product documentation, gathering requirements and delivering tier-four technical support for video conferencing management product line.
Irene Laudeman, Ph.D. Skills
Irene Laudeman, Ph.D. Education Details
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Psychology -
Chemical Engineering
Frequently Asked Questions about Irene Laudeman, Ph.D.
What company does Irene Laudeman, Ph.D. work for?
Irene Laudeman, Ph.D. works for Cathedral Of Therockies
What is Irene Laudeman, Ph.D.'s role at the current company?
Irene Laudeman, Ph.D.'s current role is Pastor for Spiritual Formation.
What is Irene Laudeman, Ph.D.'s email address?
Irene Laudeman, Ph.D.'s email address is ir****@****llc.com
What is Irene Laudeman, Ph.D.'s direct phone number?
Irene Laudeman, Ph.D.'s direct phone number is (925) 924*****
What schools did Irene Laudeman, Ph.D. attend?
Irene Laudeman, Ph.D. attended University Of California, Berkeley, California State Polytechnic University-Pomona.
What skills is Irene Laudeman, Ph.D. known for?
Irene Laudeman, Ph.D. has skills like Product Management, Program Management, Leadership, Requirements Analysis, Analysis, Start Ups, Competitive Analysis, User Experience, Product Development, Strategy, Customer Experience, Usability Testing.
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