Irene Mendoza, Crp Email & Phone Number

Houston, Texas Area

Executive International consultant, coordinating a full expect of Global Mobility/Relocation services. Achieving Excellence award every consecutive quarter, since I started in the company. Responsible for scaling challenges to ensure the successful delivery of the Mobility program, including managing the day-to-day with employees, and HR partners (HRBPs, Benefits, Legal & HR).Managing vendors, escalations, and exceptions within the policy and continuous process improvements. Help to review material, processes, System testing, and train new hire employees or new members on the group or client account.

Helped to develop, implement, and review operational and communication procedures to manage and support the main Global Mobility Account - SIRVA Worldwide Relocation. Working closely with Sales/Client Relationships and operations to deliver great customer service, helping to create a strong operational process deriving from a strong partnership. Offering a host assignment-related intercultural and language training solution in the form of digital, virtual, and face-to-face training.

Cross-Cultural Consultant. Developing Material and training for Global Mobility Employees and expatriates.Life and Executive Coaching

Sao Paulo, Brazil

Manage and support the Ford Motor Company South American Region International Services Operations. For all assignees/expatriates moving to South America. Achieved Ford Award of Excellence for Client Services.Accountable for overall Global Mobility end-to-end service delivery. Aspects like assignmentpackage, compensation, taxes, immigration, cultural training, relocation, policy advice, andrepatriation. Responsible for managing Long and Short Term Assignments, ADP, Commuters, Payroll transfer, Dual career, and Commuters. Achieved all service delivery key metrics. Taking the region to its highest Customer ServiceSatisfaction numbers. Delivery. Helped to highly improved Supplier Services as well.Built productive and effective relationships with clients, assignees, and suppliers. Achievingprocess improvements and cost savings in the region.Manage all aspects of the day-to-day activities of the team including coaching and training.Achieving high Consultant performance improvements demonstrated in the Service satisfactionresults.

São Paulo Area, Brazil

Support LATAM growth of Mobility and International Relocation services for the Unilever Global Account for 21 LATAM countries. Support and manage back office customer service team (HR Mobility Consultants and HRBPs) and overall service delivery improvements by providing account support, consulting services, serving as a product and practice expert, and conducting new client implementation.Prepare proposal responses as a Subject Matter Expert (SME) and provide general guidance relative to relocation services, communication plans, meetings and reports. Prepare information on industry-specific trends, issues, and account requirements

Cross-Cultural Consultant. Developing Material and training for Global Mobility Employees and expatriates.

Business Administration Certificate, Business, Hr & Marketing

Computer Sciences, Artificial Intelligence

Nlp Practitioner - Advanced Communication

Neuro Linguistic Programming Inlpta (International Npl Trainers Association)

Coaching Across Cultures

Activities and Societies: Coaching Across Cultures by Philippe Rosinski.