Irene Ogbuma, Capm, Psm Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

• Implemented waterfall and agile project management methodologies to align activities with organizational goals and strategies.• Conducted business analysis activities, including PEST, SWOT, and cost-benefit analysis, to inform project decision-making and strategy development.• Improved stakeholder satisfaction scores by 28% by the end of the first year through proactive communication, regular feedback sessions, and addressing concerns promptly.• Utilized Microsoft Office Suite, including Project, Excel, Word, and PowerPoint for data analysis and reporting.• Enhanced team collaboration and efficiency by implementing Agile methodologies across all projects, resulting in a 25% increase in project delivery speed within nine months.

• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Collaborated with internal teams to address customer feedback and enhance product offerings.• Built sustainable relationships of trust through open and interactive communication.• Tracked, documented, and retrieved customer information in databases.• Handled customer complaints and escalations with professionalism.• Provided inbound customer support and followed call flow guides to ensure consistency and quality.• Demonstrated strong computer navigation skills and proficiency with database management.

Lagos

Postgraduate Degree, Project Management

Education record