Coordinate clinical care delivery and patient administrative services aligned with value-based care programs. Assess individual risk factors and contribute to developing comprehensive care pathways and individualized care plans. Collaborate with multidisciplinary teams to optimize patient health and well-being, emphasizing evidence-based standards of care and effective self-management strategies. Advocate for patients to access necessary resources and services, coordinating with partnerorganizations to mitigate barriers to care. Conduct chart reviews to design tailored care plan strategies, health literacy materials, social determinants of health resources, and caregiver support plans.• Maintain effective communication with patients, guiding them through their care journey using clinical pathways and providing outreach services as needed.• Provide administrative support for patient tracking, reporting, and stratification, ensuring accurate and up-to-date documentation.• Actively engage with medical directors and network leadership to support clinical transformation efforts aligned with the Quadruple Aim.• Collaborate with various healthcare entities and physician practices to foster integrated relationships and streamline the patient experience.• Spearheaded collaborative efforts with multidisciplinary teams to optimize patient outcomes through evidence-based strategies and care pathways.• Enhance operational processes by aligning services with value-based care initiatives, focusing on financial sustainability and patient satisfaction.• Provide oversight of clinical transformation efforts, ensuring alignment with organizational objectives and regulatory standards.

Develop strategies to solve complex clinical, technical, and operational challenges for healthcare clients: guide client and internal subject matter expert conversations toward effective outcomes. Actively support business development activities to help identify, research, and pursue opportunities for new and existing clients. Contribute to developing clients’ industry understanding and capabilities through contribution to internal company-wide initiatives. Lead various work streams within a project, including managing day-to-day engagement priorities. Support marketing initiatives by assisting with the pitch preparation process and creation of marketing materials. Build relationships with clients and seek opportunities to expand the scope of business. Building and maintaining financial and operational models to assess client performance.• Analyze and develop reports and deliverables. Conduct operational data analysis to assist in the development of KPI metrics, and benchmarking internal and external data.• Spearheaded change management efforts, working closely with team members and leaders to facilitate smooth transitions in policy, procedure, and operations.• Actively participate in space and facility planning, contributing to expansion projects and contract negotiations.• Integrated advanced technology solutions to support patient care delivery and streamline workloads.• Manage human resources functions, including recruitment, retention, supervision, performance evaluation, and productivity of team members.

Lead daily operations for multi-site practice locations, within a 400-mile geographic region by providing strategic, integrated thinking and consultative support across the Southeast, while directly coordinating with COO. Introduced new initiatives to broaden engagements, launch new leadership development, and team management methodology, leading employees to higher levels of responsibility. Ensured the development and implementation of policies and procedures that guidedand supported the provision of services. Assured compliance with the Agency for Health Care Administration, and other relevant accreditation or regulatory agencies.• Collaborated with physician clinics to perform office optimization activities, focusing on revenue cycle, IT, clinical, and physician practice operations. Analyzed and documented workflows conducted gap analyses and identified process changes to optimize physician practice operations.• Provided overall strategic and business management of service lines with short-and long-term growth objectives and detailed tactical initiatives, while working in close partnership with key administrative and physician stakeholders. Developed future state workflows and customized solutions-oriented improvement plans for individual practices.• Collaborated with stakeholders, including executive leadership, physicians, managers, and staff, to align strategies and achieve goals. Implemented standard work processes across practice operations and value-based initiatives, driving consistency and quality.• Led hiring, training, supervision, evaluation, and development of managers and practice staff, fostering a patient-focused team. Ensured quality metrics were met within the practice setting, driving continuous improvement.• Analyzed data collection systems and participated in marketing efforts to enhance organizational growth and community image.

Developed a high-performance working environment by targeting team building, quality care, patient/colleague safety, continuous improvement, reward, integrity, and recognition. Supported all operational activities including hiring, and mentoring of staff, establishing strategic goals and objectives, leading procurement methods, and directing material and resources allocation. Analyzed financial information and adjusted operational budgets to boost profitability. Delivered outstanding customer service experience to attain customer satisfaction and retention.• Improved overall operating revenue by 65% within the first 12 months of onboarding.• Steered high-level patient experience results above patient satisfaction scores of 90% by analyzing performance, altering strategies, and maintaining agile methodologies.• Applied complex facilitation and dependency management techniques to drive cross-program and departmental planning, collaboration, and coordination. Facilitated trade-off discussions and difficult conversations.• Accelerated market growth by nurturing exceptional relationships with payers, networks, employers, local communities, etc.

Oversee day-to-day operational activities for more than 10 practice locations serving Central Florida. Administered, directed, and organized activities relating to the operation of the medical offices including financial key operational performance measures, scheduling, front-end and clinical operations, staffing, facility maintenance and inventory management, charge posting, and other administrative tasks.• Utilized data analysis to review and promote optimal outcomes in alignment with Physician Enterprise objectives.• Delivered excellent patient satisfaction by designing and deploying effective initiatives to enhance patient experience.• Evaluated continuous improvement processes to measure actual performance against established standards for clinical and non-clinical services for multiple service lines (i.e.: Cardiology, Oncology, General Surgery).• Built solid cross-functional relationships and communicated effectively at all levels of leadership.

Accountable for the clinical and operational performance of the practice. Directly supervised clinical and patient relations management and collaborated with physicians and division leadership to implement innovative practice growth and quality solutions improving patient outcomes and satisfaction. Optimized office operations for the tumor gastrointestinal service line by managing multiple, divergent priorities and deadlines.• Operated appointment scheduling, while collaborating with staff and providers on rules, processes, forms, modifications, and needs, while providing comprehensive cross-coverage to 6 surgical oncology offices.• Evaluated practice operations and designed opportunities for improvement ensuring efficient and effective workflows; developed and implemented action plans to promote achievement of metrics.