Irene Perry Email & Phone Number

Israel

Tel Aviv Area, Israel

• Successfully managing and leading an extensive portfolio of VIP customer accounts, consistently achieving remarkable results in revenue expansion, product adaptation, and churn reduction.
• Customer trusted advisor and ambassador, working cross-functionally with Sales, Dev, Product, & Support teams in delivery/roadmap to enhance product's performance.
• Implementing automation processes and KPIs to the CS unit success. Tracking customer satisfaction, response times, and support issues.
• Mapping complex business processes and objectives, strategically analyzing client challenges, and adeptly identifying optimal product solutions, resulting cost reduction of 50%.
• Demonstrating expertise in providing extensive product training and guidance, both internally to the Customer Success team and externally to customers, ensuring a deep understanding and successful utilization of.
• Data-driven approach to assess client health, proactively developing and executing strategies to mitigate churn, by fostering long-term customer relationships.

Tel Aviv, Israel

• Customer-centric, proactively managing high-touch relationships with SMBs and Enterprise accounts, optimizing product adaptation, and delivering success through strategic plans, data analysis, and cross-functional.
• establishing a CS from the ground up, creating a comprehensive knowledgebase, documentation of processes and training, implementing effective onboarding processes for new employees and clients.
• Coordinating between various departments, leading to the successful development and delivery of products, further enhancing customer satisfaction and product success.
• Diagnosing the clients' bottleneck and releases the choke points through a combination of personal expertise and technological solutions, ensuring customer experience.
• Brings an innovative and creative approach to clients, transition from manual processes to automated digital workflows, resulting in increased efficiency and productivity.
• finding creative solutions to meet challenging deadlines and successfully implementing products.

Bachelor’S Degree, Industrial Engineering

Pmp Certification Examination Workshop

Master Of Business Administration - Mba, Innovation And Entrepreneurship