Irene Schunselaar Email & Phone Number

Leeuwarden, Friesland, Nederland

Zwolle, Provincie Overijssel, Nederland

Zwolle

Zwolle Area, Netherlands

Zwolle Area, Netherlands

Pointe De Flacq, Mauritius

A five star reosrt with two 18-hole championship golf courses. On a 2 km long white sandy beach and is set in a 15 hectares tropical garden. Protected by a coral reef, the lagoon is ideal for all watersports from swimming to snorkelling. The resort consists of 235 rooms and 21 villa’s.· As assistant of department assisting the Villa Manager in daily operations of 21 Villa’s. · Main responsibilities in Front office and Guest Relations · Also assisting in managing Housekeeping, Food & Beverage and Maintenance· Total department size 24 Villa Masters and 3 Guest Services Assistants· Rebuilding of 1 villa completely and 2 villa’s partly after fire outbreak· Enhancing my skills in customer care, not only during stay but also before stay· Gained broad experience in Customer Skills and Accounting.· Awarded best presentation during the WIT (Work Improvement Team) project in 2010· Extension of facilities for babies and children in villa’s

Poste Lafayette, Mauritius

A small two resort company that caters for the deluxe market. · During pre-opening in charge of Training, creation of standards and daily operations. On a three month contract· Standards for new resort created· Welcoming of first guests to resort with highly positive feedback

Pointe De Flacq, Mauritius

A five star deluxe property consisting of 162 suites and 1 villa, 3 Food & Beverage outlets. Around 700 team members.· Responsible of creating, organizing and performing the entire training cycle for 700 employees· Responsible for the quality aspect of the hotel, which includes standards, policies, procedures, guest satisfaction questionnaires, quality meetings, action plans· Responsible for follow up and performing of external and internal audits· HACCP Project· Implementation of Green Globe 21 Project· Responsible for the entire process with regards to obtaining government refunds· Responsible for all internal trainers· Total department size 3 team members· Highest response rate of Guest Satisfaction Questionnaires· Highest Guest Satisfaction Scores· Highest government refunds for training obtained

Dubai, United Arab Emirates

A five star deluxe property consisting of three hotels, 466 rooms and 16 Food & Beverage outlets. Around 1100 team members from 40 different nationalities.· Partly responsible of creating, organizing and performing all trainings for 1100 employees· Responsible for the quality aspect of the hotel, which includes standards, policies, procedures, guest satisfaction questionnaires, quality meetings, action plans· Implementation of HACCP· Organization of staff events such as annual staff party, staff tournaments, movie nights