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Lublin, Lubelskie, Poland

Responsible for overseeing and optimizing the delivery of services to ensure operational excellence, customer satisfaction, and business growth. Areas of responsibilityStrategic Leadership- Develop and implement strategies to improve service delivery and operational efficiency.- Align operational objectives with organizational goals and customer needs.Operational Management- Oversee day-to-day operations, ensuring processes run smoothly and meet quality standards.- Monitor key performance indicators (KPIs) and implement improvements where necessary.Team Leadership- Lead, mentor, and develop teams to ensure high performance and engagement.- Foster a culture of accountability, innovation, and continuous improvement.Customer Experience- Ensure customer satisfaction by delivering consistent, high-quality services.- Handle escalations and implement solutions to improve service satisfaction.Compliance and Risk Management- Ensure operations comply with regulatory requirements and company policies.- Identify risks and implement mitigation strategies.Continuous Improvement- Drive initiatives to enhance processes, reduce costs, and increase efficiency.- Stay updated on industry trends and technologies to maintain competitive advantage.

Poland

Duties:- specialist allocation in projects- specialist assignments optimization- resources development policy managementSkills:- deep understanding of the software development process- strong management skills and the ability to gain the trust and confidence of people at all levels, both within and outside organization

Resource management, projects evaluation

Creating large lottery systems and e-commerce systems (connecting to GSM providers, banks, financial institutions, etc.) as a outsourced programmer for GTech.

Teaching: ANSI C, C++, PHP, Programming, Fuzzy Logic, Digital Signal Processing

Creating a system (based on .NET - C#) for internal document workflow in public institutions.

Doctor Of Philosophy (Ph.D.), Informatics

Activities and Societies: Postgraduate studiesComputer disordered speech recognition using wavelet transform and artificial neural networks

Master Of Science (M.Sc.), Informatics