Irene Hyoju Won Email & Phone Number

Seoul, South Korea

• OnboardingMaintain a highly collaborative and positive relationship with the customer and with internal teams to ensure quality solution delivery and support.Provide leadership and insight into customer's objectives.
• RenewalsProtect and ensure customers renew their contracts through ensuring customers are getting value and having an exceptional experience.
• Managing EscalationsOwn the overall customer experience across all product touchpoints.Senior level relationship ownership and management.
• Up sell & Cross sellDrive subscription renewals, expansion and cross selling. Understand client's business and identify opportunities to add value. Maintain records of client engagement activity, including renewals and.
• Periodic Health Checks and Customer Review MeetingsEnsure KPIs are successfully adopted by the customer for periodic reviewsUnderstand the Is, Does, Means process and is able to advise Best PracticesInterface with all.
• AdvocacyOwn the customer relationship to ensure advocacy enabling referrals, reference visits and case studies.Measure and monitor advocacy using relevant tools and scoring.

Seoul, South Korea

Merrell Apparel/Footwear/Accessory Merchandiser- Selection of items suitable for Korean market.- Monitoring sales and identifying any losses or stock wastage.- Working with suppliers and distributors to negotiate prices and order large volumes.- Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit..

California, United States

- Worked in Men's knit and sock dept for Aeropostale.- Daily communication with factories in Asia and Central America.- From sampling to production in all aspects - Specs, fit, pattern, samples, fabric and trims.- Costing.- Extensive experience in individual and team-oriented projects.- Scheduling Ship dates of goods/garments and following production.

Buena Park, California, United States

- Plush and plastic toy production for Build-a-bear, Blizzard, Funko. - From sample development to production.- Market research for retail chains; Walmart, target, Sams club, etc.- Gathering information on market trends and customers’ reactions to products.- Analyzing sales data - reporting growth, expansion, and change in markets- Overseeing factories'.

Torrance, California, United States

- Manufacturing garments for MLB, NFL, NHL, Jansport, Harley Davidson, Old navy, Hybrid.- Coordinating all aspects of pre-production and factory production. Specs, fit, pattern, samples, fabric,and trims- Extensive experience in individual and team-oriented projects.- Scheduling Ship dates of goods/garments and following production status and guide factory.

Guro-gu, Seoul, Korea

Planning and Management Dept.- Prepare daily budges and expense summary reports. - Manage department operations, expenses, invoicing and budget (SAP ERP programme) - Prepare new employment materials and ensure paperwork is completed- Responsible for increasing department efficiency and improving expenses transparency- Scheduled client meetings and.