Irene Hyoju Won Email & Phone Number

Seoul, South Korea

• OnboardingMaintain a highly collaborative and positive relationship with the customer and with internal teams to ensure quality solution delivery and support.Provide leadership and insight into customer's objectives, process and technology roadmaps.Responsible for leading and influencing the customer relationship at all levels of customer organization.• RenewalsProtect and ensure customers renew their contracts through ensuring customers are getting value and having an exceptional experience.• Managing EscalationsOwn the overall customer experience across all product touchpoints.Senior level relationship ownership and management.• Up sell & Cross sellDrive subscription renewals, expansion and cross selling. Understand client's business and identify opportunities to add value. Maintain records of client engagement activity, including renewals and expansion forecasting in the relevant systems.• Periodic Health Checks and Customer Review MeetingsEnsure KPIs are successfully adopted by the customer for periodic reviewsUnderstand the Is, Does, Means process and is able to advise Best PracticesInterface with all of customer services, product and support departments to drive innovation, customer satisfaction and to improve the overall customer experience.Proactive, quarterly Customer Success Reports/Meetings to discuss status and forward plans.Responsible for ensuring customers are aware of Development Roadmap progression.• AdvocacyOwn the customer relationship to ensure advocacy enabling referrals, reference visits and case studies.Measure and monitor advocacy using relevant tools and scoring.• ReportingResponsible for creating a Customer Success plan by customer, which details planned wins over the course of the financial year.Responsible for keeping track of a ‘Brag Sheet’ which shows any commercial opportunities and wins from the CS program.

Seoul, South Korea

Merrell Apparel/Footwear/Accessory Merchandiser- Selection of items suitable for Korean market.- Monitoring sales and identifying any losses or stock wastage.- Working with suppliers and distributors to negotiate prices and order large volumes.- Collaborate with executives, marketers and salespeople to set prices that are good for the market and profit.- Researching and monitoring industry trends and consumer behavior to anticipate demand and changes in buying patterns- Making predictions based on sales data, customer feedback and market trends

California, United States

- Worked in Men's knit and sock dept for Aeropostale.- Daily communication with factories in Asia and Central America.- From sampling to production in all aspects - Specs, fit, pattern, samples, fabric and trims.- Costing.- Extensive experience in individual and team-oriented projects.- Scheduling Ship dates of goods/garments and following production status and guide factory to achieve goals.- Corresponding daily with domestic and overseas factories to follow-up work-in-process schedules, troubleshoot production/delivery issues, challenge timelines and costs, and monitor quality control.- Reviewing competitors, including pricing, profit, marketing and other progress.

Buena Park, California, United States

- Plush and plastic toy production for Build-a-bear, Blizzard, Funko. - From sample development to production.- Market research for retail chains; Walmart, target, Sams club, etc.- Gathering information on market trends and customers’ reactions to products.- Analyzing sales data - reporting growth, expansion, and change in markets- Overseeing factories' daily performances and review daily production plan through WIP.- Review Costing.

Torrance, California, United States

- Manufacturing garments for MLB, NFL, NHL, Jansport, Harley Davidson, Old navy, Hybrid.- Coordinating all aspects of pre-production and factory production. Specs, fit, pattern, samples, fabric,and trims- Extensive experience in individual and team-oriented projects.- Scheduling Ship dates of goods/garments and following production status and guide factory to achieve goals.- Supportive in all aspects of needs from a factory and a buyer.- Ability to remain flexible, re-prioritize and respond to changing demands.- Creating processes to improve efficiencies and executing solutions for any issues that may arise.- Communicating with clients on a daily basis regarding WIP.- Corresponding daily with domestic and overseas factories to follow-up work-in-process schedules, troubleshoot production/delivery issues, challenge timelines and costs, and monitor quality control.

Guro-Gu, Seoul, Korea

Planning and Management Dept.- Prepare daily budges and expense summary reports. - Manage department operations, expenses, invoicing and budget (SAP ERP programme) - Prepare new employment materials and ensure paperwork is completed- Responsible for increasing department efficiency and improving expenses transparency- Scheduled client meetings and maintained company calendar.- Provide heavy support to Sales& computer operation team.- Oversee payroll and benefit processing for 100+ employees for computer sales team.- Input, issue and review financial statement and profit&loss statement.-Coordinates travel arrangements, itineraries, meeting and events for company personnel.-Reads, sorts, and routes incoming mail for Supervisors, bringing attention to time sensitive or priority mail as needed.- Attend educational presentation to learn and discuss new tax laws for tax season.